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27 Posts
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Error on Topology Service after upgrade Prosphere 1.7 to 2.0.1
Hi,
After a success upgrade of vApp of Prosphere 2.0.1, when I re-run discovery jobs always finish with status FAIL.
I do Power OFF and Power ON process using vCenter, nothing change.
Here the message that I got on Window Log after execute any Discovery Job (Arrays, Hosts & Switchs)
Timed out while waiting for Topology Service to process data
No Response From Topology Service
I use this URL to look for issues on services but all the services on vApp are Ok,
https:// /cgi-bin/mon.cgi
| srm | agmserver | "Maps Service" | 2.0.0.0.0.243 | -30s | +30s | |
| srm | discovery-restserver | "Discovery REST Service" | 2.0.0.0.0.124 | -56s | +4s | |
| srm | histservice | "Historical Service" | 2.0.1.0.0.251 | -32s | +28s | |
| srm | iil-localtransformer | "Topology Transformer Service" | 2.0.0.0.0.13 | -51s | +9s | |
| srm | iil-restserver | "Topology Service" | 2.0.0.0.0.13 | -9s | +51s |
Can someone help me to fix this issue?, there are any way to test Topology service by command line?
Regards.
Jose Luis
gawanb
21 Posts
1
July 29th, 2013 11:00
Hello Jose,
That is definitely an issue. We need discovery engine up and running for the discovery job to complete. I can help you with the upgrade issue on a webex. I would need an SR for that. If you cannot open an SR, then I can open one for you. Can you email me the site ID for which this issue is and also your contact information. My email ID is brijesh.gawande@emc.com.
Thanks.
- Brijesh
Jose_Luis_OV
27 Posts
0
July 29th, 2013 11:00
Hi ganwanb,
I restart iil-restserver service, but nothing change. I have an issue when I try to upgrade Discovery Engine VM. I wonder if Topology Service is related to Discovery engine.
May be this is the cause of the problem.
Unfortunately I can not currently generate a SR.
Regards
gawanb
21 Posts
0
July 29th, 2013 11:00
Jose,
You can run the command "service iil-restserver status" on the SRM appliance to check the status of the service. Pretty sure it must be running. you can try service iil-restserver stop and then service iil-restserver start. And then run the discovery job again. It may be more than iil-restserver. But give it a try.
Also, was the upgrade successful or were there any issues encountered. ? If there is any SR opened, let me know and I can help you on a webex.
- Brijesh
Jose_Luis_OV
27 Posts
0
July 29th, 2013 14:00
Hi Brijesh,
I will email you with the requested information. If is possible please help me to open a new SR.
Regards
Jose Luis
gawanb
21 Posts
0
July 29th, 2013 14:00
Hi Jose,
As discussed over email, I will open a new SR and we will work on a webex tomorrow 7/30/2013
- Brijesh
vvsivasai
1 Message
0
December 15th, 2014 05:00
Hi
I Am also facing same issue all jobs are failing can any body pls help on this..
Thanks
Sivasai
vvsivasai.padala.2@volvocars.com