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Bixbyr
1 Copper

ProSphere Update 1.6.0.2 is now available

ProSphere Update 1.6.0.2 is now available on EMC Online Support and the EMC Remote Update Server

Please refer to the Release Notes for details.

Location:  http://support.emc.com

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11 Replies
ocruz
1 Copper

Re: ProSphere Update 1.6.0.2 is now available

is there a problem with the download links from the support portal? I am unable to download from there. And using the online update I was only able to update the app and discovery appliances. But now my performance charts are not working correctly.

Bixbyr
1 Copper

Re: ProSphere Update 1.6.0.2 is now available

I have been successful in updating using the remote update server but from the internal EMC network.  Form the outside, I have been able to access the content for each of the VMs.  If you updated only the Discovery, and Storage Resource appliances and not the Historical Database, you are not in a supported configuration.  I would suggest rolling back via a snapshot or at a minimum try to update the Historical Database again.  Each time you click on "Specify Repository" you MUST re-enter  the password even if it appears to be there. 

You can also attempt to access the content using a browser to make sure you can access it. If the problems persist, you should collect the vami.logs and open an SR with Customer Support.

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ocruz
1 Copper

Re: ProSphere Update 1.6.0.2 is now available

After re-entering the repository information in ProSphere i was able to update the other 2 appliances. But for some reason the download from the new powerlink site i get

An error occurred while processing your request.

Reference #172.1a25eb3f.1351007809.e1766dd 

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Bixbyr
1 Copper

Re: ProSphere Update 1.6.0.2 is now available

Which files were you attempting to download from EMC Online support?

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ocruz
1 Copper

Re: ProSphere Update 1.6.0.2 is now available

i tried all 3 packages install, iso upgrade and web update

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Dusted
1 Copper

Re: ProSphere Update 1.6.0.2 is now available

I am having the same issue - cannot download the files for 1.6.0.2

Update Files

An error occurred while processing your request.

Reference #172.4c5fdd58.1352202238.4d2bd3b

Web Server

An error occurred while processing your request.

Reference #172.4c5fdd58.1352202264.4d4cb1f

Deployment

An error occurred while processing your request.

Reference #172.4c5fdd58.1352202285.4d53da1

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Dusted
1 Copper

Re: ProSphere Update 1.6.0.2 is now available

tried in Chrome and IE - same issue.

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ConorLawlor
3 Argentium

Re: ProSphere Update 1.6.0.2 is now available

Hi Dusted,

From my side no issues reported downloading the above files from https://support.emc.com/products/15995_ProSphere/Downloads

Please contact either https://support.emc.com/feedback  choose the topic of your request from the list and provide details OR email software@emc.com for assistance with any problems/issues with software registration, software downloads, or requests for physical CD shipments, for generally-available (not EOSL) software downloads.

Regards

Conor

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Dusted
1 Copper

Re: ProSphere Update 1.6.0.2 is now available

Mmm... interesting - If I go through Powerlink and not Support I can get the files. 

Downloading them at the moment.

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