ConorLawlor
3 Argentium

TroubleShooting the EMC SMI Provider for Symmetrix and CLARiiON issues

Hi,

Problems that can arise while using EMC SMI provider for Symmetrix and CLARiiON. If the provider version is not qualified, array discovery can fail or partial discovery can occur.

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Identify EMC SMI Provider version numbers

To verify the versions of the Solutions Enabler and the SMI provider, do the following:

1.Start the EMC SMI Provider TestSmiProvider utility.

2.At the command prompt, type the following: dv

This command displays version information for the ECOM CIMOM, SMI Provider, Solutions Enabler, and all the attached Symmetrix and CLARiiON systems

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Change an EMC SMI Provider password

To change the EMC SMI Provider password, do the following:

1.Open a web browser and type the following URL to bring up the ECOM Administration utility:
https://<provider-host>:5989/ecomconfig

2.Log in using the current administrator username and password for the EMC SMI Provider.

3.Select Change Password and type admin as the username.

4.Type the current provider's admin password, and the new provider's password.

Regards

Conor

Tags (2)
3 Replies
ConorLawlor
3 Argentium

Re: TroubleShooting the EMC SMI Provider for Symmetrix and CLARiiON issues

Hi

Steps to Restart the EMC SMI Provider


Windows


On Windows you can restart the EMC SMI Provider using the Services wizard to restart the ECOM service, or you can perform the following steps in the CMD shell:


1.Stop the provider using following commands.


From the ECIM/ECOM/bin directory: sm_service stop ecom.exe
From the ECIM/Slp/lib directory: slpd -stop


2.Restart the provider using the following commands.


From the ECIM/ECOM/bin directory: sm_service start ecom.exe
From the ECIM/Slp/lib directory: slpd -start


Linux


On Linux you can restart the EMC SMI Provider by performing the following steps in a shell:


1.Stop the provider using the following commands.


From the ECIM/ECOM/bin directory, find the PID of the running ECOM daemon:


ps -ef | grep "ECOM -d"

Kill the ECOM daemon: kill -s TERM <ecom-pid>


Find the PID of the running SLP daemon: ps -ef | grep slpd


Kill the SLP daemon: kill -s TERM <slpd-pid>


2.Restart the provider using the following command from the SYMCLI directory.

From the ECIM/ECOM/bin directory: ./ECOM -d
From the ECIM/slp/lib directory: slpd

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Start the TestSmiProvider utility

 

To start the TestSmiProvider application, follow the steps below:

1.Start the TestSmiProvider application by going to the appropriate directory and entering TestSmiProvider.

The TestSmiProvider for EMC SMI Provider is located at:

C:\Program Files\EMC\ECIM\ECOM\bin\TestSmiProvider.exe or /opt/emc/ECIM/ECOM/bin/TestSmiProvider

2.Connect to a running EMC SMI Provider by entering the requested information when prompted (defaults are listed in brackets and may be accepted by pressing ENTER).

Regards

Conor

ConorLawlor
3 Argentium

Re: TroubleShooting the EMC SMI Provider for Symmetrix and CLARiiON issues

Hi

How to Obtain EMC SMI Provider log files

In the event of an array discovery problem involving the EMC SMI Provider, Product Support requires the EMC SMI Provider log files to diagnose the problem.


To obtain the logs for error reporting, do the following:


1.Open a web browser and type the following URL to bring up the ECOM Administration utility:
https://<provider-host>:5989/ecomconfig
2.Log in using the EMC SMI Provider administrator username and password. The default credentials are:
3.Click Display Log File.

4.Use the web browser to save the web page as a file.
5.Click Back to Main Menu located at the bottom of the displayed log.
6.Click Display Security Log File.
7.Use the web browser to save the web page as a file.

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Modify EMC SMI Provider log severity


To set the severity of EMC SMI Provider log, do the following:


1.Open a web browser and type the following URL to bring up the ECOM Administration utility:
https://<provider-host>:5989/ecomconfig
2.Log in using the EMC SMI Provider administrator username and password.

3.Click Logging Options.
4.Select the requested Log File and Log Severity from the drop-down list.
5.Click the Save Log Level button.

 

 

Regards

Conor

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vmunoz1
1 Copper

Re: TroubleShooting the EMC SMI Provider for Symmetrix and CLARiiON issues

Hi,

ECOM & slpd process are not started automatically on every server reboot. Is there any recommendation from EMC about how to configure automatically startup of these processes on server boot?

Thanks,

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