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gusceballos
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vApp Login issue

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Hi,

I just deployed ProsPhere 1.7 on our Lab environment. I'm able to get to the ProsPhere WebPage to login but when I try to put in the default username and Password I keep getting an error. Has anyone seen this before?

Thanks

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rhopping
2 Bronze

Re: vApp Login issue

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Were you able to successfully deploy ProSphere 1.7 in your lab after correcting the underscores in the hostnames?

It was actually the ProSphere 1.7 Deployment Guide that had the information you needed,

Avoid underscores in hostnames

The Internet standards for protocols mandate that hostname labels can contain only the ASCII letters “a” through “z” (in a non-case-sensitive manner), the digits “0” through “9”, and the hyphen (“-”). No other symbols, punctuation characters, or white spaces are permitted.

If ProSphere encounters a host name with an underscore, users can be prevented from logging in.

You can confirm the situation by searching the log files for the following string:

IllegalArgumentException: Host cannot be null

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nickd761
2 Bronze

Re: vApp Login issue

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What is the error???

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gusceballos
1 Copper

Re: vApp Login issue

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I get "Please verify and re-enter your login information" then after I hit Ok on the box this next error appears

"Login failed due to an internal error in the Authentication Service.

Contact the EMC Customer Support for a resolution to this error.  "

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rhopping
2 Bronze

Re: vApp Login issue

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In the vSphere client, right click the ProSphere vApp and choose Edit Settings.  Click Properties on the dialog that appears, can you take screen shots of that page and paste them here?

Also, if I recall correctly for a new deployment, this is the behavior you will get if you do not have valid DNS entries for the ProSphere hosts.   If you ssh to your ProSphere Application (StorageResourceManager) virtual machine and login as root/PS{15)rOSdf, run "nslookup <fqdn of the discovery engine>", does that resolve the ip address?

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gusceballos
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Re: vApp Login issue

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Screen Shot 2013-01-31 at 10.36.41 AM.pngScreen Shot 2013-01-31 at 10.38.54 AM.png

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gusceballos
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Re: vApp Login issue

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Screen Shot 2013-01-31 at 10.39.10 AM.png

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rhopping
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Re: vApp Login issue

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Thanks.   So a couple things to note. 

1.  Your ProSphere VM has upper case characters in the name, see the note above it that states the names need to be all lower case.  I would really recommend you redeploy to fix this, it will save you trouble in the future. 

2.  Your DNS server is 127.0.0.1.  You need to provide a valid DNS server.  Using a local hosts file is not an option, because the file gets overwritten on reboot.

gusceballos
1 Copper

Re: vApp Login issue

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Thanks a lot.

I think I got it figured out now. I'll redeploy and use lower case and also the correct DNS

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gusceballos
1 Copper

Re: vApp Login issue

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Hi,

I redeployed and corrected the DNS and also used lowercase for the names and I still can't login. I SSH to the vApp and ran the NSLOOKUP and everything is good.

Anymore ideas??

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rhopping
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Re: vApp Login issue

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Does the reverse lookup on the IP address of each host also work?

Ryan

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