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marcoshid
Silver

Dell Dock Won't Run

I have an XPS M1530 running Vista- Ultimate 64-bit, about a week ago my Dell Dock stopped working and it would just give me a message that it encountered a problem and needed to close, I cliked on send error report, and a check was place on restart Dell Dock, it just tells me that there was an error submitting the report to try again, and it just won't do anything after that. I've tried reinstalling it and still the same problem. Anyone have the same problem or a fix?

 

 

Thanks,

Marcos

 

 

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54 Replies
loise
Copper

Re: Dell Dock Won't Run

1. Ran services.msc

2. Look for Dock Login

3. Double left click on it, check if its set to disabled.

4. If its disabled, select Automatic on the drop down box.

5. Then click apply or OK, restart the system

Let me know if it works..

Thanks..

LOISE 

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marcoshid
Silver

Re: Dell Dock Won't Run

I reinstalled it to try what you suggested but it's working fine now. I'll try what you said if it gives me any problems but it seems odd that after reinstalling it works fine since I had tried that many times before.

 

 

Thanks,

Marcos

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mserika09
Copper

Re: Dell Dock Won't Run

Hi Loise I have the same problem Marcos had with his Dell Dock however I have an Inspiron 1525 on vista and I tried your solution and it didn't work. Do you have a solution for Dell Dock on my system?

Thanks,

Erika

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loise
Copper

Re: Dell Dock Won't Run

Hi Erika, the best way to resolved that issue is to uninstall the dell dock by going to programs and features in control panel, then after you uninstall it, restart your computer. go to www.delldock.com, download the application and install it on your computer.

Let me know if it works..

Thanks..

Loise

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Xelkos
Gold

Re: Dell Dock Won't Run

It went through a period of that with some Microsoft updates, seems to be not erring out quite after about three days of errors. But I have another issue that I'll have to post elsewhere if I cannot find a suitable posting of the issue.

XPS 630i Intel Core² (Wolfdale) 3.0 GHz; BIOS: 1.0.13; 4 GB DDR2 @ 800 MHz;
Hard Drives: 320 GB, NCQ Western Digital; 640 GB, Seagate;
Optical Drives: 48x Combo CD-RW; 16x DVD+/-RW; Creative X-Fi PCI Sound;
Nvidia GeForce 9800 GT w/ 512 MB; 19 in 1 Media Reader w/ Bluetooth;
Windows 7, 64-Bit (Primary), c/b Vista 32-Bit, 32 Bit (OEM); 2.4/5 GHz Wireless 1505 PCIe WLAN

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Bunny51
Copper

Re: Dell Dock Won't Run

I hope you don't mind if I ask you for some help. I have the same problem about my "dell dock" as Marcoshid had.

The only thing is under my task manager, the dock login says it's running.

I stopped the running and then restarted the running but still won't work.

I also have Vista Home Premium, 64 bit.

Also my recyle bin is on the dell dock and I deleted something that I wanted back and I can't.

I don't have a recyle bin on the desktop.

If you have any ideas please let me know. I would greatly appreciate the help.

Thanks

Bunny

 

 

 

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lucids
Silver

Re: Dell Dock Won't Run

Inspiron 1525 with Vista Ultimate (SP2 fully updated) 32bit

I also have the same issue here are some pix (see below). I have tried everything, uninstalled then restarted and downloaded the latest version from delldock then reinstalled and restarted, and checked that the service is set to automatic and running, (several times) all to no avail, i still get the same error.

I contacted dell who wanted me to pay them £57 for them to restore my system to factory setting ...eek no thanks. Please is there another solution to fix this?

EDIT:

Bunny to get your recycle ban back right click on the desktop and select personalize at the bottom of the drop down box. Then select change desktop icons under tasks on the top left. Make sure you then tick the box for the recycle bin and select OK.

 

 

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lucids
Silver

Re: Dell Dock Won't Run

Spent several hours searching the web for a solution to this, as I said in my post the uninstall/reinstall doesn't work even after cleaning the registry. I find it most unusual that not even dell themselves have a solution, and it seems that this is happening to many users of dell dock all over, seems to be from around April this year. if all that can be offered is a return to factory settings then surely they should look into it or withdraw the software which comes pre installed. With a 4 year on site warranty I'm astonished that is all that can be offered to fix the problem and wanting to charge nearly £60 sterling as well after all this came pre installed and is dell software admittedly made by stardock.

The same rings true for the failed blue ray playing software media direct, this is another sad story. After spending a lot of money on a top end machine I'm a tad disappointed. I love the laptop but little things like these let the customer down. The idea of including dock software is great but it has to work, and if it does go wrong the reinstall should fix it. Well i've removed it for good now and have installed rocket dock which i hope will suffice instead, just means i have to start again and customize everything. Fortunately though it is free and very well supported. As for media direct, it looks like I'll have to purchase something that actually works like windvd. It's great that my laptop comes with blueray but not much use if the supplied software doesn't work properly. I know I'm going off the point somewhat and I apologise but I understand it being hardware warranty but I really think they should support their own proprietary software such as MD and delldock.

i am aware too that it isn't just my machine either as we purchased several and they all exhibit the same issues with MD not supporting consistent playback of all BD movies. There is no update available so we are left hanging in the wind and as far as I am aware this is an issue on inspiron and studio models i have tested.

Well that's enough rambling for now I do hope that they find a solution for those who want their dock back for whom the reinstall option hasn't worked.

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lucids
Silver

Re: Dell Dock Won't Run

Well here's an update, that I hope may help others in the same predicament and maybe dell themselves will take some notice and look at fixing this as it seems their own software is corrupt as opposed to my pc.

Firstly started using rocket dock which has a wonderful interface but lacks the "Grouping" facility of dell dock...meaning grouping similar shortcuts together  say all your email links or applications related to media etc.  Then I thought I'd try object dock the free version made by stardock, who also make and licence the dell dock software. Again this is really great with a wonderful interface, but again lacks the grouping feature in their free version. You have to pay to get that as well as some other features. It seems stardock have made the dell dock quite boring compared to the other two and lacking somewhat in functionality, but the grouping feature is a must in my opinion.

Well the advice on the dell support page is go to delldock.com and download there and install. Well if one does that it doesn't work we get the errors indicated above. So i took a look again at the downloads and drivers section for the inspiron 1525 and under apps is the dell dock. Annoyingly dell have changed this to force you to use their ridiculous download manager which you have to install. Whoever had that bright little idea should really be not working in IT. I had previously always recommended dell on how easy it was to find the right drivers and quick to download them.  After waiting half a minute for it to validate it proceeds to download a zip file V E R Y   S L O W L Y. This is a tiny file that shows as 0mb but takes ages yawn, and I'm on a 20meg connection. Upon extracting the contents of the zip I'm amazed to find just a text file telling me to go to delldock.com. Is this some sort of a practical joke, because i cant help feeling that this little surprise wasn't worth the wait.

After a prompt deletion of this timewasting file a closer look on the page reveals a link to Other Versions (link below)

http://support.euro.dell.com/support/downloads/previousversions.aspx?c=uk&l=en&s=gen&SystemID=INS_PNT_PM_1525&releaseid=R209606&vercnt=3&deviceid=17533&formatcnt=1&releasetype=APP%20&servicetag=&catid=-1&libid=25&impid=-1&osl=en&os=WLH

In there it seems there are two other downloads. Both seem to be the same version though with different dates. One has a 3rd July 2008 date the other 14th July 2008. I thought I would try the later one 1st (14th July 2008). Again going through the painful experience of the awful download manager i eventually got the downloaded app.

DELL_DOCK-APPLICATION_A03_R192718.exe which when extracted to a folder has the exe install file and a text file with version info. Upon attempting to install it appears this is only an update version. The installation fails stating there are missing files and a previous version is not installed. I then downloaded the early version from 3rd July 2008 STARDOCK_DELL-DOCK-APPLICATI_A03_R186613.exe. This I extract and this time it installs correctly and even runs...and works. I am astonished.

Some of my links and old setup from before remain intact others not but at least i can rebuild it again. I've yet to try the updates to see what will happen and when i try install the 14th july version and then maybe the version from dell dock.com.

Surely the advice on the download page should not be go to delldock.com but at least a mention that one should 1st install the earliest version and indicate the the later of the 2 other versions is strictly an update version.

I will post back when i know what happens when you install the other 2 versions on top.

Edit

The 14th July update now installed, it seemed all my previous links were there just that the main icons for Internet and chat were missing, very strange.Just installed the version from delldock.com over the top it now requires a restart so i'm hoping it works after that.

If so the advice would be uninstall the non working version.

Install the 3rd July 2008 version

Install the update from 14th July 2008.

Install the latest from delldock.com [maybe here's hoping ;-) ]

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