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Download Factory Installed Software (My Dell Downloads) success?

Has anyone been successful in registering and being able to download the software being offered on "My Accounts" page?

I keep getting the following error-- An Application error has occurred. Please contact customer support if this problem persists.

 

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19 Replies
qwe jkl
Bronze

Re: Download Factory Installed Software (My Dell Downloads) success?

I'm having a similar issue. I can't get My Dell Downloads to register my system. Can anyone help us solve this problem?

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Re: Download Factory Installed Software (My Dell Downloads) success?

I still haven't been able to get to the Factory Installed Software Downloads, but at least the error is different now. (see below)

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; msn OptimizedIE8;ENUS)
Timestamp: Sat, 24 Oct 2009 20:44:40 UTC


Message: Object expected
Line: 31
Char: 5
Code: 0
URI: https://smartsource.dell.com/web/UserForms/Client%20Scripts/SysProUtilities.js

 

Now the page just keeps examining system and nothing else. It looks as if the JAVA Script needs work.

 

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qwe jkl
Bronze

Re: Download Factory Installed Software (My Dell Downloads) success?

You can't use Firefox; you have to use Internet Explorer. I'm not getting an error message, it's just that when I try to register my system nothing happens.

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SolidSZ
Copper

Re: Download Factory Installed Software (My Dell Downloads) success?

I'm having the same issue. I hope they fix this soon. Just upgraded to Windows 7 and I need to install some apps. The CD that came with my laptop only had drivers, none of the preinsalled apps were included.

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dt escalade
Copper

Re: Download Factory Installed Software (My Dell Downloads) success?

In IE8 I had to switch to compatibility mode and it started working.

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JerseyDude
Bronze

Re: Download Factory Installed Software (My Dell Downloads) success?

Switching compatibility view mode in IE8 did not work for me.

However, I was able to get it to work in Google Chrome. Smiley Happy

 

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gemjuno
Bronze

Re: Download Factory Installed Software (My Dell Downloads) success?

another silly problem saying that service tag is not recognised. tried with compatibility view on IE8.

any help?

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Re: Download Factory Installed Software (My Dell Downloads) success?

same problem here - looks like this has been an issue since 2009 - good work Dell!

This is ridiculous.

No wonder people are migrating to Apple - it just works.

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Re: Download Factory Installed Software (My Dell Downloads) success?

reboot!

just rebooted - now I get service tag not supported - STILL NOT THE ANSWER I WANT DELL!

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