how to reinstall Roxio Creator 12 Starter

Hello Texas Pete,

You can find the software for Roxio in My Dell Downloads. My Dell Download works only on Internet Explorer. You may also refer the FAQs on My Dell Downloads.

Please write back if you have any further questions, would be glad to assist further. 

Understood, unfortunately when I go to My Dell Downloads using IE and pick Register System, I get a message saying Service Tag is not supported.

Any other ideas?

Hello Texas Pete,

There are few steps that can be tried: 

1. Ensure you have entered Service tag correctly. Ex: Entering 0 instead of O and B instead of 8.
2. This link for My dell downloads would only work on Internet Explorer. If you are using IE, try resetting the browser:

• Close all Internet Explorer and Windows Explorer windows that are currently open.
• Open Internet Explorer by clicking the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
• Click the Tools button, and then click Internet options.
• Click the Advanced tab, and then click Reset. Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
• In the Reset Internet Explorer Settings dialog box, click Reset.
• When Internet Explorer finishes applying default settings, click Close, and then click OK.
• Close Internet Explorer.

Your changes will take effect the next time you open Internet Explorer. Please try the steps and check if that works. 

Hope this helps!

OK, so when you go to My Dell Downloads, there is no place to enter the service tag, the only option is to let it detect the service tag.

I found on another forum post for this problem to type WMIC BIOS GET SERIALNUMBER from a dos prompt and see if you get the service tag, did that and I do.

Cleared the history, cookies, etc, didn't work.

It seems to me that Dell maybe just never entered my serial in their system properly?

Hello Texas Pete, 

Please ensure that you are follwoing the right way of accessing My Dell Downlaods. 

In order to access My Dell Downloads account, you can follow the steps below:

• Open My Dell Downlaods.
• Please select your country
• Click Continue.
• Check box for terms and conditions of My Dell Downloads.

• Click on Register system (it will take 5-10 seconds to analyze).
• You will get an Active X prompt on the Internet explorer window.
• Right click on the Active X prompt and ‘Download File’.
• You will get a prompt to install an application ‘SysProExe’.

• Install and allow the access to application.
• On next webpage, you will see a list of applications.
• Check box in front of the application that you want to download and click on Download.

• Follow the prompts on screen to install application. 

 If this does not work, you can reset your Internet explorer to factory settings.

Hope this helps!