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Satine
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"Dell Dock has stopped working" - Very annoying!

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Hi,

I cannot tell you how much time and effort I put into trying to solve this but it seems impossible.

I bought an Inspiron 1525 laptop just 4 months ago and was quite happy with the Dell Dock feature as it made life easier when working with Office. That was until the bleeding Dell Dock went bananas and doesn't run anymore. It's quite annoying because every time I turn on the computer I get the error message about 5 times in a row! And when I try sending the error report I get another error!!!! How frustrating...

I tried getting rid of it and reinstalling but it won't work neither.

Called Dell and they told me they do not offer support for this and I'd need to pay ££ to get help.

Now....this is ridiculous! I did not ask for the software, "Dell geniuses" decided to install this piece of faulty software in my machine and now refuses to offer help!!! Shame on you Dell!!

Well, if you are a user and is having the same nightmare, please let me know if you found a solution, I'll be very grateful and might light you a candle.

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45 Replies

Re: "Dell Dock has stopped working" - Very annoying!

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Ok, here is the my thought on the whole dell dock thing going on. I have read some of the other statements people have left. Most of them are the same things being said. “ my dell dock just stopped working and when I try to send the error report, I get another error message. I also have uninstalled and reinstalled the dell dock, and I still get the same messages. When I called dell all they said is software and hardware warranties are not the same . The software is not covered buy the warranty.” I thought that was kinda strange, The dell dock just stops working out of the blue, and I can not send an error report……Hhmmmm Sounds very fishy to me. so I decided to give dell a call and see what was going on . Sure enough when I called all they tried to do is get money out of me. They told me it would cost me “ up to $500.00 ! ! Depending on witch deal I wanted. SO, TO EVERYONE OUT THERE WOUNDERING WHATS GOING ON WITH THE DELL DOCK………, MY THOUGHT IS THAT PROGRAM IS A TRIAL VERSON ONLY ! ! WHEN IT EXPIRES THEY WANT MORE MONEY FROM YOU ! ! ! Dell was so good to me when I first got my computer, one year later they treat me like a pile of YOU KNOW WHAT.

dab927
Copper

Re: "Dell Dock has stopped working" - Very annoying!

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I went through something similar on my new laptop=- they told me I had a software problem and it was not covered under warranty and offered be costly assistance- I told them I cannot afford that!! He then offered a one time software support deal for 100 dollars plus- I said - no thanks and during the time and being on hold- I tinkered w things- went back to a previous restore date and that looks like it fixed it- the man told me- it is only a temp fix and blah blah blah!!!  I could not believe my ears!  I read earlier about someone going throught the same thing- and trying to be sold costly software support-0! I had owned a dell before- not a laptop= thought  I would try this- I don't appreciate customer service like this. You might want to try system restore to a previous date- hope it works for you.

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Rat1960
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Re: "Dell Dock has stopped working" - Very annoying!

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dell wireless wlan card wireless network controller stopped working and was closed

Dell DataSafe Online

DellDock

All these three have died on my daughter's two month old dell inspiron 1750 Vista Home Basic.

They are all functioning on my di 1750 Home Premium

There is a clear issue when various windows updates are overlaid such as Office Live Add-In.

It does not help that vista service pack 2 is not installing properly.

If I get to the bottom of this I will provide an update, so far touring google ftp downloading the original copying between machines is not getting to the root of this.

You can tell something is up if you go to support apps on dell and try a download and then .net chokes (dfsvc.exe has stopped working).

It might be Dell (stardock.com) or it might be microsoft

 

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Rat1960
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Re: "Dell Dock has stopped working" - Very annoying!

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Microsoft Office 60 day trial, I think this is somehow connected.

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LEXIE_R
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Re: "Dell Dock has stopped working" - Very annoying!

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hi all

i got the same thing today. i was thinking it might be the result of malware as just before this happened i found something with malwarebytes and removed it. i get the message dell wireless wlan card wireless network controller stopped working (thank got the wireless internet is actually working). i also get the delldock has stopped working message and this one has in fact dissapeared. i tried to dowload drivers from the website but is says dfsvc.exe has stopped working...what's going on? any solutions? these pop up messages are soooo frustrating

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Rat1960
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Re: "Dell Dock has stopped working" - Very annoying!

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"dell wireless wlan card wireless network controller stopped working and was closed"

This can be surpressed as follows: "Control Panel->Administrative Tools->Services" and search for "Dell Wireless WLAN Tray Service"

Double Click on the item change it to manual and also select stop.

This will mean the irating message box does *not* keep popping up, does not solve the issue.

If you folks are still on this while you are there attempt to open the Event Viewer because I want to know if it chokes with CLSID FX b05566ad-fe9c-4363-be05-7a4cbb7cb510 which tells me it is locked by one of these dell things or office 60 day trial having a game. If you know about the run command %SystemRoot%\system32\eventvwr.msc /s is the same as going through control panel. I am trying the big boys toys from www.sysinternals.com now owned by microshaft e.g. procmon.exe but as yet nothing is sticking out as obvious. http://www.stardock.com/products/objectdock is a free download of the Dell Dock product but I would rather get what shipped with my computer working.

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Chezzi
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Re: "Dell Dock has stopped working" - Very annoying!

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Hi,

Any news on this problem yet?

I have exactly the same on my son's Inspiron 1545 which is about 4 months old.

Dell wireless wlan card wireless network controller stopped working and was closed

Dell DataSafe Online

DellDock

This is so annoying, the Wireless Lan card pops up after everthing he tries to do!

Please help!

Chezzi

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Rat1960
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Re: "Dell Dock has stopped working" - Very annoying!

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The wireless card message can be surpressed as outlined above. It is not office 60 day trial as I cleaned that from my daughter's machine and put office 2000 pro in place.

I have to run procmon on the two machines might get around to that tomorrow

http://learn.iis.net/page.aspx/563/using-classic-asp-with-microsoft-access-databases-on-iis-70-and-i...

is a nice tutorial on procmon http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx By Mark Russinovich and Bryce Cogswell

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Rat1960
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Re: "Dell Dock has stopped working" - Very annoying!

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Chezzi, I have tried everything. From procmon I found where the delldock was exiting and studied the entry points of the vista system dll entry points. One is just an address and clearly the problem. Could not unintall the one shipped with PC as such could not get the version you can download to install (dell downloads do not work if you have the problem we have so I downloaded via my machine). It also appears to be a 32 bit application (according to procmon) installed in "program files" when that should be "program files (x86)". I might try to attach the visual c++ 6.0 debugger and then try and run it but that would mean putting my development kit on my daughter's computer. I even moved delldock.msi and tried to cheat the original into using that for repair, which it did up to the point of running delldock.exe. I think windows update has deprecated something that the program depends upon. The one thing I am left with is that EVENT VIEWER is not running on the machine. Can you run event viewer? (Control Panel->Administrative Tools) as to make any progress I need to know what is common with your machine and my daughter's machine. Are you using vista home basic? The only other path to explore is to contact the authors of the product by email. If I had the source code then it would be a walk in the park.

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