Re: 0x800ccc0f error outlook 2019 - works wired, error wirel

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Have you also updated your Intel Wi-Fi driver from here? https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=vg6m5

-- Anthony with Rivet Networks

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belldaj
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Re: 0x800ccc0f error outlook 2019 - works wired, error wirel

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Hi Anthony, Just a quick update to say thank you. I was not able to update the "Killer Control Center" as i received the err "Killer Performance driver Suite UWD cannot be installed with Killer Ethernet Performance Suite.", I was however able to update the "Intel Wi-Fi drivers" to version 20.120.0.4 and this rectified the issue. Regards, David
BobWheels
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Re: 0x800ccc0f error outlook 2019 - works wired, error wirel

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I had this exact same problem on my "new" Dell (August 2018) and "fixed" by disabling the SmartByte Network service (thanks to Dilbertdad on another thread). Then I worked with the Smartbyte support folks and tried a new yet to be released version of SmartByte. When that didn't work they asked for my Wireless Device driver info and found the version I was using had a known bug. I updated by Wireless Device driver to the latest version and Outlook and Win 10 Mail now works fine. My adapter and driver info:

 

Network Adapter type: Intel(R) Wireless-AC 9462

 

IntelDrivers:

 

Old Version:Driver Date 6/25/2018

Driver Version 20.70.0.5

 

New version:

Driver Date 1/14/2019

Driver Version 20.120.0.4

 

Note that I'm still running the yet to be released version of SmartByte Drivers and Services - 2.5.713. Hopefully the older version of SmartByte works with the new Wireless Device driver for others. 

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RivetNetworks
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Re: 0x800ccc0f error outlook 2019 - works wired, error wirel

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Thank you guys for the feedback! In our testing, it seems that the primary culprit was the Intel Wi-Fi driver and that updating that will solve the issue for most versions of SmartByte. This is why it took a while for us to find a fix. We had issues with that driver in the past, but we were under the (apparently mistaken) impression that the specific buggy driver would have been automatically updated by Windows Update some time ago.

-- Anthony with Rivet Networks

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RivetNetworks
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Re: 0x800ccc0f error outlook 2019 - works wired, error wirel

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Hey Belldaj,

You should be able to solve the "Killer Performance driver Suite UWD cannot be installed with Killer Ethernet Performance Suite" issue by clean-installing the latest suite, using this guide - https://support.killernetworking.com/knowledge-base/clean-install-killer-control-center/. If you still encounter that error, make sure you also try the guide for using the Microsoft Fixit, linked at the bottom. 

Please note that this only applies to Killer Networking adapters, not SmartByte-related issues. 

-- Anthony with Rivet Networks

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Tedd24
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Re: 0x800ccc0f error outlook 2019 - works wired, error wirel

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Thank you for the solution.

I purchased a new Dell  Inspiron and migrated my files and programs.  None of my IMAP emails accounts could send emails on outlook 365.  I tried changing the ports, deleted/restored my email accounts, checked my virus software, and spent a day and a half with no success. I had the same settings in my old Lenova and it worked just fine. When I saw your post,  I deleted SmartByte and presto, in less than 2 minutes my problem was solved.

Why would Dell add software that won't allow gmail  accounts to work properly???

I really appreciated your post.  Thanks again. 

Ed

 

 

 

 

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DaviJeep
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Re: 0x800ccc0f error outlook 2019 - works wired, error wirel

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Mee to...finally the silver bullet was unistall SmartByte Read this too https://www.dell.com/community/Networking-Internet-Bluetooth/Beware-of-SmartByte/td-p/6130892
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Highlighted
Destru
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Re: 0x800ccc0f error outlook 2019 - works wired, error wirel

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I had the exact same problem (Outlook was unable to send e-mail when connected via wifi) with my brand new Inspiron 15 7000 (7586). Disabling the SmartByte service also fixed the problem for me.

After coming across this thread, I updated to the latest driver (version 20.120.1.1) for my Intel Wireless-AC 9560 card and also ran the SmartByte update from Dell (upgraded to version 2.0.615.0). Note that I had some challenges upgrading SmartByte. When I ran the SmartByte update, it only gave me the option to Modify, Repair, or Uninstall. I chose the default, which I think was Modify. When I tried to run SmartByte following that process, it simply showed a window indicating that SmartByte needed an update and asking me if I wanted to go to the Dell support website (which is what it did before I ran the update). So, to be sure, I re-ran the SmartByte update, selected Uninstall, rebooted, then ran it again to re-install it. After that, when I ran SmartByte, it actually started and I was able to confirm the version number. 

After all of that, Outlook was able to send mail with SmartByte enabled.

However, I've chosen to uninstall SmartByte, as I don't believe I need the value it is supposed to add, and I'd rather have a simpler software configuration.

 

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speedstep
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Re: 0x800ccc0f error outlook 2019 - works wired, error wirel

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Dell does not support Outlook or Thunderbird  etc.

So Its dubious at best to say that "dell supplied software" is the problem.

Check your antivirus manufacturer's website for additional suggestions
Configure your firewall software to enable Outlook to access the Internet
Make sure that your email profile works correctly
Start Outlook in safe mode
Run the Inbox Repair Tool to repair your .pst file
Clean up email messages that are stuck in your Outbox
Run the MAPI Repair Tool
Verify all SMTP email addresses in the distribution list
Increase the server time-out setting

 

 


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Whats Up Skip
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Re: 0x800ccc0f error outlook 2019 - works wired, error wirel

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@speedstep Have you even read this thread? May be you thought you would just dump some meaningless post here. None of the suggestions you have made work. This has been stated earlier in thread. The problem is SmartByte which is factory installed by Dell.
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