Productivity Software

Last reply by 09-02-2011 Solved
Start a Discussion
2 Bronze
2 Bronze
27745

Adobe Printer has stopped working

Running Windows 7 on Inspiron 1510.  When attempting to print a PDF file, you get a message "adobe printer has stopped working" after which the print option ceases to exist.  I've tried uninstalling and reloading Adobe 10, but the issue still exists.  Here is the error from the event log.  Any ideas on how to proceed?  It is not the drivers, since it prints MS Excel, Word, emails, basically anything else but Adobe PDFs.  I normally just forward them to my iMac to print, but that is getting old.  Any help is appreciated.

Log Name:      Application
Source:        Application Error
Date:          9/1/2011 10:33:00 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxxxx

Description:
Faulting application name: AcroRd32.exe, version: 10.1.0.534, time stamp: 0x4ded15a3
Faulting module name: AcroRd32.dll, version: 10.1.0.534, time stamp: 0x4ded2a01
Exception code: 0xc0000005
Fault offset: 0x001b69b9
Faulting process id: 0x246c
Faulting application start time: 0x01cc68bc4ad63e6e
Faulting application path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.dll
Report Id: ac350c0b-d4af-11e0-882f-bc773714c048
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-09-01T15:33:00.000000000Z" />
    <EventRecordID>32328</EventRecordID>
    <Channel>Application</Channel>
    <Computer>stevecy-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>AcroRd32.exe</Data>
    <Data>10.1.0.534</Data>
    <Data>4ded15a3</Data>
    <Data>AcroRd32.dll</Data>
    <Data>10.1.0.534</Data>
    <Data>4ded2a01</Data>
    <Data>c0000005</Data>
    <Data>001b69b9</Data>
    <Data>246c</Data>
    <Data>01cc68bc4ad63e6e</Data>
    <Data>C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe</Data>
    <Data>C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.dll</Data>
    <Data>ac350c0b-d4af-11e0-882f-bc773714c048</Data>
  </EventData>
</Event>

Solution (1)

Accepted Solutions
8 Krypton
772

Make sure to use the print option in the Adobe application by using the printer icon, not the print command on the File menu. Try right clicking on the document and selecting Print from that menu. Make sure your printer is connected and turned on.

View solution in original post

Replies (2)
8 Krypton
773

Make sure to use the print option in the Adobe application by using the printer icon, not the print command on the File menu. Try right clicking on the document and selecting Print from that menu. Make sure your printer is connected and turned on.

2 Bronze
2 Bronze
772

Thanks Mary.  Right clicking on the document and selecting the print option from that menu did the trick and I was able to print successfully.  Good advice.

Latest Solutions
Top Contributor