I have a Dell 1720 printer running on an Inspiron 530s, Vista Home Premium and MS Word 2007. The entire system is new. On some documents, all text has been printing in grey instead of black, making them very difficult to read. On other documents, all text prints in normal black.
I have checked the printer settings (including printer properties) as well as the MS Word settings for all the documents but so far have been unable to find any difference in settings to explain the difference in printing. I had suspected the problem was in the font settings but I’ve tried changing the fonts in the problem documents and that has had no effect on the text shading. I suspect there is something else in the MS Word document formatting information that is triggering printing in greyscale in the affected documents but I have been unable to find the cause.
Does anyone have any ideas? Thanks.
Try resetting one paragraph that gives you trouble. Triple click one paragraph, press ALT-CTRL-SHIFT-S and select Clear All. Does the one paragraph print correctly?
Thanks for the response. I tried what you suggested and it made no difference in the printing. I did find some more clues about the problem however. I tried changing to a number of different fonts and found several which did in fact print much darker than the Courier font the document is set to. Times New Roman for example printed darker and more like what I was looking for. There are still many fonts which didn’t print dark enough however.
I also tried another experiment. I went back to my older system which has Windows 98, Word 97 and an older IBM Lexmark printer. I printed the exact same document on my old system…it had the same font, all of the same document settings, everything identical except for the hardware and Windows/Word versions.
That same document printed *considerably* darker on my old printer than it prints on the Dell printer. I had looked for an adjustment for toner darkness on the Dell printer but apparently there is not a physical adjustment on that printer. I am currently trying to track down the “Dell Local Printer Settings Utility” which so far I have been unable to find either on my system or on the diskette which came with the 1720 printer. I’m guessing that there is a setting in that software (once I find it) which will allow me to adjust the toner darkness. At least, I hope that is what the problem is.
I found the fix for this problem in case anyone reading this has the same problem and is interested. Go the the Hewlett-Packard website:
download the ij611en.exe file and unzip it. This gives you the four files:
These are the four variants of the Courier font in the darker version (brought out to fix the problem of Courier printing too lightly mentioned previously) and can be used for any printer. Copy those four files into the “FONTS” folder in VISTA and “Dark Courier” will now show up in the fonts list for the document. Select “Dark Courier” and the document will print properly.