DON"T PURCHASE DATASAFE -- IT DOES NOT WORK AND CANNOT GET HELP

I wish I had read these forums BEFORE purchasing DataSafe! I purchased 30GB of storage only 4 short months ago.  At that time NO ONE told me that since I no longer had a warranty on my laptop if I had any problems at all, I would not be able to get help -- unless I wanted to pay extra.

My laptop had to be rebuilt this month and I have spent over 2 weeks trying to get to my files off Dell’s server.   I got everything from password errors to connection errors.  I finally started restoring files 1GB at a time....until one day I no longer could see half of my files using the laptop software version.   When I logged online, I could see my files on Dell's website.   The DataSafe website SAYS you can restore files from there.  It states to just pick the files you want to restore and they will package them and send you an email when they are done.  You can then download them from the website.   So, I decided to do that to get my last remaining files.  It told me it would take approximately 8 hours to package.   24 hours later, I have no email and the website says I have no restores or restores pending.  Basically Dell has my files and I cannot get them back.

The DataSafe website is no help at all and they do not have a department you can directly contact.   You have to contact the mail Dell Support.   Dell Support refuses to help me without paying a fee!!!   I am not asking them to fix my computer!  I am asking them to fix their own DataSafe website that is supposed to be packaging my files and providing me a link to download them from!

Again, NO ONE told me when I purchased it that since I no longer had a warranty on my laptop if I had any problems at all, I would not be able to get help -- unless I wanted to pay extra.  Even though I just purchased this service 4 months ago.   So I paid for them to store my files and they want me to pay more to get my files back.   Where I come from -- that is called extortion.

The Dell Support tech was extremely rude to me and not understanding at all.  When I asked to get my money back, he basically said he would be more than happy to get me off his line and lose my business.  He then transferred me to an order hotline that was not open yet so all I got was a recording to go online or call back later.

I will be calling back later to try and get my money back!  AND I WILL NEVER BUY DELL AGAIN!  Which is a shame because I have been a customer for over 15 years.  And if I don't get my money back?   I will be complaining to the BBB.