A. Has anyone actually confirmed that this service/software is really working? I mean has anyone actually accessed/shared files successfully? Is there an undocumented instruction on how to successfully do these simple tasks?
B. Datasafe website:
Certificate issues on Firefox (seems like a chain is missing). Doesn't occur on Safari/IE. I'm a technical person so I have the patience to try and figure it out. Others will not have same patience nor background = why would anyone trust this if their browser says "this is a bad web site?"
C. DataSafe Support
Um, is there any? Or do I have to call my bank to dispute the charge (oh yes, I've seemed to have foolishly trusted this service) for someone to do something about support? Here's your "support experience"
One thing I have not tested: download and install the Datasafe app - maybe that will "solve" the restore issue? But at this point, I can't trust this software to even do what it is supposed to do......it's such a simple task...
Took the plunge and installed the desktop application and restored files that way instead of using the Web Portal.
Even the application will point you to the Web Portal for this, and as described above, don't waste your time. It does not work.
According to support personnel (see tel. # below), the Web Portal is "old" and needs to be upgraded to a "newer version" - can't say I disagree even if this is "anecdotal info". Consider that:
No amount of press ink about Dell pushing into SAAS can save your brand if you don't provide proper Software As A Service. A poorly supported service like this doesn't bode well...
To the community:
I hope this helps you:
If you need support for Dell Datasafe, the number is: (866) 622-1947....don't ask how I got that number...it took me 6 tries/calls just to get that number. Be patient, you will not be able to speak with someone for about 10 minutes (hold). BUT, at least the reps will take the time to really dig into a solution for you.
No usable "synch" between 2 computers. Why is this a big issue?
Dear Dell -
If this is a product that you will continue to support/sell and put your stamp on, this has to be smarter than what it is.