Dell Backup and Recovery Software

I have a XPS12 9Q33. I recently updated the Backup and Recovery software; however, each time I open the manager I get an error and it tells me needs to close. So, today I tried to reinstall the software. Of course, it tells me it's already installed and I would need to use my factory backup or uninstall the software. I uninstalled the software or so I thought (it's no longer in my programs & features). But each time I try to install the software it still will not let me and states it's still installed.What other options are there so I can get this installed properly? Thanks

Responses(3)

Iahonen

3 Posts

0

February 12th, 2014 03:00

Same issue, curious to find out the solution

W

webbj8150

30 Posts

0

February 12th, 2014 15:00

I received no support on this even through their tech support. I had to use a backup to things back to where things were good.

DELL-David F

255 Posts

0

February 14th, 2014 11:00

Hello,

I am the Lead Quality Engineer for "Dell Backup & Recovery" and would like to provide a little more information so I can help resolve this situation for you.

To be clear, you are using "Dell Backup & Recovery" and not "Dell Backup and Recovery Manager" or "Dell DataSafe", correct?
If you are using "Dell Backup and Recovey Manager" or "Dell Datasafe", please uninstall these as they are now obsolete and have been replaced with "Dell Backup & Recovery"
Dell Backup & Recovery will have two entries in "Programs and Features" (control panel), both should be uninstalled (reboot!)
Download the latest version (1.6.4.2) of Dell Backup & Recovery from www.dellbackupandrecovery.com and install it (reboot!)
Wait about 20 minutes after reboot for all the services to startup and then try these operations again.

Please post a reply and let me know if this works. I am interested in your continued feedback.

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