maysch
1 Copper

Digital persona finger print software not working with windows 7.

I have upgraded my system vista to Windows 7 but Digital persona finger print software not working with windows 7.

what is solution?

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7 Replies
Choachy
1 Copper

Re: Digital persona finger print software not working with windows 7.

I am having the exact same problem. I have a Dell Studio 1535 running Windows 7.

Ive installed the Authentec Drivers (version 2.0.0.18). Windows sees the fingerprint reader just fine. However, when I installed the DigitalPersona software from the original disk that came with the laptop, it warns of compatibility problems, and in fact does not see the fingerprint reader.

Any idea on where to download an update?

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maysch
1 Copper

Re: Digital persona finger print software not working with windows 7.

hi

go to the below link and download the driver

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R195296&SystemID=studio1435&servicetag=7YNM3BS&os=WLH&osl=en&deviceid=16694&devlib=0&typecnt=0&vercnt=1&catid=50&impid=-1&formatcnt=1&libid=50&typeid=-1&dateid=-1&formatid=-1&fileid=269956

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TheRealFireblad
5 Rhenium

Re: Digital persona finger print software not working with windows 7.

 

I have upgraded my system...

 

What specific model/type "system" is it?

Have you checked the 'Drivers & Downloads' page for your system, to see if there are Windows 7 drivers available?

If not, try the respective Vista drivers - i.e. 32bit/64bit?

From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

 

XPS M1730:

Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

230W AC Adapter / 9-cell Lithium-Ion Battery

Windows 7 Home Premium (64bit)

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Choachy
1 Copper

Re: Digital persona finger print software not working with windows 7.

OK, it is working now...but not as intended. 🙂

I did install the drivers listed above, but that doesnt provide full functionality. Dell bundled some software called DigitalPersona with the laptop when they shipped it with Vista. DigitalPersona manages passwords for websites using the fingerprint reader. You load a website with a login, swipe your finger, and youre in.

Right now, I can log into windows with a finger swipe, but the version of digital persona they included on CD does not work with these Win7 drivers. It cant detect the reader. Thats what Im trying to get to work. I even puchased the upgrade to digital persona...so if I cant find a solution here, I'll be calling them. But Im sure they will say "call dell".

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Choachy
1 Copper

Re: Digital persona finger print software not working with windows 7.

Id still like to see if someone has an answer out there. This is NOT a drivers issue. I have the correct drivers, but Im looking for either a way to get the Digital Persona software to work that came from Dell, or some other suggestions for other software. I sent a support request to DigitalPersona but they didnt reply (been 5 days).

The problem is I need a password manager, not drivers.

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Leannsmarie
1 Copper

Re: Digital persona finger print software not working with windows 7.

If you have the correct drivers then I would check Device Manager to make sure it is using it.

I had the same problem as you but found the driver I needed here:

http://www.mydigitallife.info/2009/02/20/authentec-fingerprint-sensor-driver-32-bit-and-64-bit-for-w...

Once I downloaded it and installed it, it still didn't work until I went to the Device Manager and made sure it was looking in the right place. Then I went back to the Control Panel -> Biometric Devices. From there it told me that I wasn't enrolled & needed to use a Fingerprint Manager application. I was trying to figure out what to do or where to get one when I noticed that one was running and waiting for me to enroll my fingerprints. I suppose the driver is the only thing that you need.

Voilá!

Now I'm all set up and my device works as it should.

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saiful63
1 Copper

Re: Digital persona finger print software not working with windows 7.

 
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