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Download Factory Installed Software (My Dell Downloads) success?
Has anyone been successful in registering and being able to download the software being offered on "My Accounts" page?
I keep getting the following error-- An Application error has occurred. Please contact customer support if this problem persists.
qwe jkl
8 Posts
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October 23rd, 2009 23:00
I'm having a similar issue. I can't get My Dell Downloads to register my system. Can anyone help us solve this problem?
Kurt Householde
2 Posts
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October 24th, 2009 14:00
I still haven't been able to get to the Factory Installed Software Downloads, but at least the error is different now. (see below)
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; msn OptimizedIE8;ENUS)
Timestamp: Sat, 24 Oct 2009 20:44:40 UTC
Message: Object expected
Line: 31
Char: 5
Code: 0
URI: https://smartsource.dell.com/web/UserForms/Client%20Scripts/SysProUtilities.js
Now the page just keeps examining system and nothing else. It looks as if the JAVA Script needs work.
qwe jkl
8 Posts
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October 24th, 2009 16:00
You can't use Firefox; you have to use Internet Explorer. I'm not getting an error message, it's just that when I try to register my system nothing happens.
SolidSZ
1 Message
0
October 30th, 2009 03:00
I'm having the same issue. I hope they fix this soon. Just upgraded to Windows 7 and I need to install some apps. The CD that came with my laptop only had drivers, none of the preinsalled apps were included.
dt escalade
1 Message
0
November 5th, 2009 14:00
In IE8 I had to switch to compatibility mode and it started working.
JerseyDude
8 Posts
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June 24th, 2010 10:00
Switching compatibility view mode in IE8 did not work for me.
However, I was able to get it to work in Google Chrome. :)
gemjuno
5 Posts
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August 28th, 2010 16:00
another silly problem saying that service tag is not recognised. tried with compatibility view on IE8.
any help?
toomanybarts
4 Posts
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January 8th, 2011 14:00
reboot!
just rebooted - now I get service tag not supported - STILL NOT THE ANSWER I WANT DELL!
toomanybarts
4 Posts
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January 8th, 2011 14:00
same problem here - looks like this has been an issue since 2009 - good work Dell!
This is ridiculous.
No wonder people are migrating to Apple - it just works.
McoreD
9 Posts
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March 29th, 2012 07:00
I have this problem too. I used IE7 compatibility mode and still no luck.
I could not get passed https://smartsource.dell.com/web/Welcome.aspx pressing Continue button.
PudgyOne
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30.3K Posts
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March 29th, 2012 15:00
McoreD,
If the computer does not register, then Contact Dell Technical Support
Rick
PudgyOne
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March 29th, 2012 16:00
McoreD,
This file is known as Dell Webcam Central<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>
is an older version that can be updated, once installed.
If you're haveing webcam issues, try running the Webcam Diagnostics and post the results back here.
Rick
McoreD
9 Posts
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March 29th, 2012 16:00
Thanks but isn't there any other way to download the DELL software such as Dell Webcam Central from their FTPs?
I reinstalled Windows from my own purchased license of Windows 7 Professional and I am missing that software.
Dionis Bajrami
2 Posts
0
June 24th, 2012 04:00
no to me says service tag not suported i used ie9 on win7 i got a dell n5110 but no luck try dowloading you sofwares form driver download center
PudgyOne
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June 24th, 2012 13:00
Dionis Bajrami,
The instructions are...
Using Internet Explorer, go to My Dell Downloads :: Login Use the same email address and password you used here. Click on add system. Your paid programs can be found there.
If the system does not register in 5 minutes, then contact Dell Tech Support.
Rick