Productivity Software

Last reply by 12-19-2016 Unsolved
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Download issue from Digital Locker

After purchasing video editing software, I received an email from Dell with link to login to Digital Locker for download.  I was able to obtain product key, but upon attempting to download the software I received an error concerning a "missing key token" and the software couldn't be downloaded. After well over two hours on the phone with customer service and being disconnected a couple of times, the representative admitted it was an issue on their end regarding a corrupt link.  I attempted to ascertain a resolution from the rep to no avail; she stated I had to email tech support and request an alternate download link for the software.  I'm still waiting on the alternate link.

This by far ranks toward the top regarding poor customer service. Has anyone experienced something of this nature?


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Dell Technologies

hi aegis_1728,

Thanks for posting.

Here is some information about Digital Locker you may find useful:

We are happy to inform you that your product is available in your Dell Digital Locker.

How to access your Dell Digital Locker:

1. Go to your Dell Digital Locker. Click the My Account sign-in button. 

2. Sign in to your Dell My Account using the email address  (  ) used at the time of purchase or the one used to assign you your software licenses.  For questions about creating or updating a My Account login, please see the My Account FAQs.

3. If you are having trouble finding your order or logging in to the Locker, Contact us.

Important information:

Once you download the software, you may not return it. Read the Returns Policy. We recommend making a copy of any software purchased from Dell to an external hard drive or DVD, as well as regularly backing up your system. 

Your order is subject to Dell’s Terms and Conditions of Sale.  Please note that Dell cannot be responsible for pricing or other errors, and reserves the right to cancel any orders arising from such errors. Your order is subject to Dell's Terms and Conditions of Sale, which include a binding arbitration provision.  The amount of VAT and delivery charges added to your order depends on where you have asked for the product to be sent, as well as on which products and/or services you've chosen to purchase.


To check the status of your order, please visit our Order Status page.

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