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oube00
1 Nickel

Re: Facial Recognition Software (FastAccess) Wouldn't work!! Nobody in tech Support could help either !!

Hi,

In my case, the issue was that the version of the software that Dell provided with the monitor wasn't working!! after several emails with  somebody from Sensible Vision (the company that sells the software) we fixed the issue after he emailed me a different version of the application. I thought it was weird that Dell would provide a version that doesn't even work!! obviously it wasn't even tested!

 I recommend you contact sensiblevision.com, they should be able to help you out.

Sam

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svrep
2 Iron

Re: Facial Recognition Software (FastAccess) Wouldn't work!! Nobody in tech Support could help either !!

The version of FastAccess that comes with the SX2210 requires that the monitor itself be plugged into the machine that you're installing on and that the integrated camera be both installed and functional. If both of those are not true, the result is error code -3. 

Here's the online FAQ on the topic:

Error code -3

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jinacastro
1 Copper

Re: Facial Recognition Software (FastAccess) Wouldn't work!! Nobody in tech Support could help either !!

Thanks Sam and SVREP. It is very frustrating , even geek squad cannot help me. he said the monitor is not compatible with my computer since I am using ASUS and Dell monitor.

I emailed sensible solution and we'll see if they can help me.

 

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svrep
2 Iron

Re: Facial Recognition Software (FastAccess) Wouldn't work!! Nobody in tech Support could help either !!

Thank you for your email. I'm confident that we can get it working for you quite quickly. Your monitor is definitely "compatible" with an Asus computer. 

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jinacastro
1 Copper

Re: Facial Recognition Software (FastAccess) Wouldn't work!! Nobody in tech Support could help either !!

Thanks for sensible solution for helping me. With a simple software update , I was able to install it.

Wasted time on Dell support and Geek squad and only sensible solution can solve the problem.

It is working well now and I'm so happy about it.  Happy New Year to all!!

Jina

 

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svrep
2 Iron

Re: Facial Recognition Software (FastAccess) Wouldn't work!! Nobody in tech Support could help either !!

You're very welcome. I'm glad that we could help.

As additional background for everyone else, it seems that Jina received a CD with her SX2210 monitor that had a version of FastAccess that was likely well tested and current at the time the monitor was packed up. Unfortunately it seems to have been packaged before Win7 was in common use and as such the version of FastAccess that's on the CD is not Win7 compatible. Version 2.4.7 or higher is required for Win7 compatibility. 

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adeen-s
1 Nickel

Re: Facial Recognition Software (FastAccess) Wouldn't work!! Nobody in tech Support could help either !!

well i have a similar problem

after reinstalling my 32-bit windows 7 professional i didn't got fast access facial recognition back

i searched for its installation files and then tried to install it through the cd but it wont

the error message  told me that "this file is not made for the processor type used by you

can anyone help me

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svtechs
2 Bronze

Re: Facial Recognition Software (FastAccess) Wouldn't work!! Nobody in tech Support could help either !!

The best way to obtain a replacement copy of FastAccess is either to call Dell and request a replacement installation CD (I don't know what installer file you found, but I do know that Dell does not include the FastAccess installer on their backup media) or to go to the My Dell Downloads site (Google "Dell Smartsource" for the address). You register your computer on that site which should then let you download copies of all the software that came on your computer originally - including FastAccess.

Additional details are available on the Sensible Vision online knowledgebase.

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