8 Krypton

Re: FastAccess Facial Recognition doesn't work with Firefox

Sorry but no really new news yet. We're still working with Dell to determine the upgrade path for 2.X users. I doubt that anything can happen in this calendar year but I'm hopeful that we'll know more in the new year. 

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kevin_b87
1 Copper

Re: FastAccess Facial Recognition doesn't work with Firefox

DELL, please do whatever is needed to provide us with FastAcces 3.0. I really need it to work with FireFox.

Dell XPS 8100 | Intel i7-870 2,93 ghz (8mb cache) | 8gb DDR-3 @ 1333MHz | ATI 5450 DDR3 1 gb | 1Tb HDD @ 7200 rpm21.5" SX2210 monitor

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lyllo.rj
1 Copper

Re: FastAccess Facial Recognition doesn't work with Firefox

Any updates on this topic?

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8 Krypton

Re: FastAccess Facial Recognition doesn't work with Firefox

Actually, yes. Dell is still working on the approval process for version 3, but I'm pleased to announce a few new enhancements that will be available when they're done with that process. In addition to Firefox support, version 3 will also include Chrome browser support, an enhanced recognition algorithm that will provide more recognitions under more varied lighting conditions, and an enhanced photo rejection routine that will even reject most photos taken through the webcam. It will also have a re-designed interface and numerous other smaller changes.

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algaeman
1 Nickel

Re: FastAccess Facial Recognition doesn't work with Firefox

Awesome!

 

Do notify us in this thread when the update does roll out, i'm sure quite a few people are following this thread.

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8 Krypton

Re: FastAccess Facial Recognition doesn't work with Firefox

Indeed, I really like the new version a lot (privilege of working for the company - I get to use new versions right away!). I will try to notify people here, but all 2.X users should also be notified automatically through the software itself.

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LordRasta
1 Nickel

Re: FastAccess Facial Recognition doesn't work with Firefox

Let me say we appreciate your efforts svrep.  Our frustration however is warranted.  Dell does not seem to be interested at all in supporting this product.  It's kind of like "what have you done for me lately?".  Oh we'll get v3 if we buy new laptops but since we aren't we get pushed to the back of the bus.  I have always defended Dell but I am ashamed by their behavior.  If I ran my company like this I would be out of business.  I think your product is not only excellent, but reasonably priced.  I purchased it directly from your company instead of waiting for Dell to get their act together.

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Highlighted
bkrone
1 Copper

Re: FastAccess Facial Recognition doesn't work with Firefox

Dell, where are you with an update to v3 for current customers? By not releasing the upgrade to current v2 customers, you are continuing to show poor customer service on your company's part. We know the update exists, please just release it already, this is becoming a joke.

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8 Krypton

Re: FastAccess Facial Recognition doesn't work with Firefox

The Internet Explorer/Firefox dialog issues are still present in 3.x (I have an L502x). That is to say, in secondary dialogs opened by the browser (for example error messages triggered by javascript; Save dialog box for example doesn't seem to be affected), Aero glass borders are gone and the old, ugly Windows Classic borders are there.

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8 Krypton

Re: FastAccess Facial Recognition doesn't work with Firefox

Would you mind contacting us directly about this issue? Although I'm glad that it's not a functional issue, we would value your help in reproducing it in our lab. Typically when an issue can be reproduced it can be addressed quite quickly. 

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