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MScottland
1 Copper

How do I obtain Adobe Acrobat X serial no. to reinstall software from Dell Downloads?

Following recent installation of a SSD in my 2011 XPS 8300 I had to reinstall software inc. Adobe Acrobat X which was originally pre-loaded. I found My Dell Downloads without much problem but without a serial no. I can't complete the installation of Acrobat. There was no disk or paperwork with the serial no. I have the invoice showing its presence (bundled with MS Office) but no serial no. I would welcome assistance. Thanks

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4 Replies

Re: How do I obtain Adobe Acrobat X serial no. to reinstall software from Dell Downloads?

Hi MScottland,

The Serial Number is mentioned on a card shipped in the original packaging of the system. Please look inside the box. If you have not received the documentation, please share the Service Tag of your system in a private message.

I will look into the records and see what best can be done.

Thanks and regards,
GauravS
#iworkfordell

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MScottland
1 Copper

Re: How do I obtain Adobe Acrobat X serial no. to reinstall software from Dell Downloads?

Hi Gaurav Sh,

I sent you the Service Tag details in a private message about 2 weeks ago. Haven't heard anything back. Please advise. Thanks

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Re: How do I obtain Adobe Acrobat X serial no. to reinstall software from Dell Downloads?

Hi MScottland,

I am posting on the behalf of  as he is out of office. I have sent you a private message. 

Thanks and Regards,
Vikram M
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, please go to 
http://dell.to/YBlak6

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delluser12888
1 Copper

Re: How do I obtain Adobe Acrobat X serial no. to reinstall software from Dell Downloads?

I am having the same issue. I spoke with customer service on the phone and they said they can't help me. How is it my fault that the serial number was not provided on the the envelope containing the disc?

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