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Last reply by 07-12-2022 Solved
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1 Copper
1 Copper
1864

My Dell update failed

Hi, when I turn on My Dell application that says me:

Snímek obrazovky 2022-04-17 150942.png

But when i click "Update" that ask me to start Fusion,

LunyXko_0-1650201135058.png

I click "Yes", but after that it again says the Update is avaible (picture 1).

Solution (1)

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2 Bronze
2 Bronze
1452

I finally got it back to work. It seems the "NO_DOWNGRADE" was related to vcredis. The log file after extracting the Fusion service installer showed better info.

1. Extract the Fusion Service installer (my not be necessary when next step is done)

2. Download the latest vcredist (I used x64)from Microsoft site https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

3. Reboot

4. "My Dell" app now starts the service and runs

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Replies (10)
Moderator
Moderator
1713

Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you.


#IWork4Dell
Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

2 Bronze
2 Bronze
1685

Experiencing the same problem. I uninstalled and installed it again and the problem is still there.

LunaHyena_0-1650209770048.png

 

2 Bronze
2 Bronze
1681

Same here, help please?

2 Bronze
2 Bronze
1665

I have the same problem. I uninstalled "My Dell" App, reinstalled "My Dell" from Microsoft Store. When I open "My Dell" it wants to update and fails - retry fails with error that I should check the network connection. Network connection is fine - that's how I downloaded the app anyways. Please provide support and fix this issue as this is happening on many Dell laptops right now

Community Manager
1568

 - Uninstall current My Dell Fusion service, uninstall My Dell, restart the computer

 - Install My Dell Fusion Service 2.0.58.0, install My Dell via the Microsoft Store

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag


1562

I uninstalled Fusion before, it is not available in "Apps & features". I uninstalled "My Dell", rebooted.

Installing the Fusion Service 2.0.58.0 from your link results in an error. The log is attached. Please advise what directory/registry entry should be removed to completely uninstall Fusion as regular uninstall did not seem to work.

---Log---

[Tue Apr 19 19:53:57 2022] Vendor Software Return Code: 1638
[Tue Apr 19 19:53:57 2022] logo.png
[Tue Apr 19 19:53:57 2022] Name of Exit Code: NO_DOWNGRADE
[Tue Apr 19 19:53:57 2022] Exit Code set to: 8 (0x8)
[Tue Apr 19 19:53:57 2022] Result: FAILURE
[Tue Apr 19 19:53:59 2022] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Fusion-Service_M93KW_WIN_2.0.58.0_A00(2).txt

1520

Can you try these extra steps per Dell-Cares:

1. Uninstall My Dell app.

2. Use SupportAssist to ensure all drivers are the latest.

3. Ensure all Windows updates are installed.

4. Update the Fusion service from here.

5. Now, install My Dell app.

Let us know if doing the 2 additional steps changes anything. 

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag

1501

All steps were done - no change. Fusion app form link cannot be installed "no_downgrade" error in log as shown before (2.0.58.0_A00). The My Dell app needs to update -> installation of update starts and fails -> returns to update or quit screen which never gets to complete the upgrade installation. A log file for the "My Dell" app would be useful but isn't accessible. If there is a log generated, please inform of the location. Thanks.

2 Bronze
2 Bronze
1453

I finally got it back to work. It seems the "NO_DOWNGRADE" was related to vcredis. The log file after extracting the Fusion service installer showed better info.

1. Extract the Fusion Service installer (my not be necessary when next step is done)

2. Download the latest vcredist (I used x64)from Microsoft site https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

3. Reboot

4. "My Dell" app now starts the service and runs

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