Obtaining hard CD of OS for older systems?

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I have 2 dell PCs at home, both old and out of warranty status. I have service tags for both of them. Due to hardware upgrades, and messed up disk, I need the OS CD that Dell ships for recovery of a crashed system. When i put in the service tag in order to send a request for the OS CDs, i get a message saying "Your system is currently Out of Warranty. Please contact Dell Technical Support for further assistance." I do not have ability to do a DELL restore (from the hard disk) because it is messed up with partitioning/formatting that i attempted. How can i get OS CDs, so that i can restore this machine to factory original condition?

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RE: Obtaining hard CD of OS for older systems?

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As of 2010, Dell no longer ships the OS (operating system) CD. Dell provided software on the system you were to use to make the OS back up recovery CD. If you did not do this and the system warranty has expired, you must purchase the CD from a 3rd party vendor.

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Moderator
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RE: Obtaining hard CD of OS for older systems?

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As of 2010, Dell no longer ships the OS (operating system) CD. Dell provided software on the system you were to use to make the OS back up recovery CD. If you did not do this and the system warranty has expired, you must purchase the CD from a 3rd party vendor.

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cali_stud
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RE: Obtaining hard CD of OS for older systems?

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I would just go out and buy a copy of windows

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RE: Obtaining hard CD of OS for older systems?

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cali_stud,

You could buy the retail operating system with serial number, but they are more expensive than buying the Dell OEM operating system from the vendor I mentioned.
Vendor Windows 7 Home Premium 64-bit $26.99
Retail Windows 7 Home Premium 64-bit $79.99

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RE: Obtaining hard CD of OS for older systems?

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Thanks  for your reply.   I have a working Dell system at home.  It doesn't hurt to make a USB/CD of the Resuce disk  for this system before it is too late.   What keystrokes should i try at boot time, to get access to  restore partition  (which i assume has ability to make rescue CD of my system). ?   I tried  Control-F11,  which was suggested  in some threads here, but  holding down both keys after  power button does not do anything - simply boots into windows.  F8 works, but that gives windows boot screen that says  things like  "Goto last known good configuration" etc.

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RE: Obtaining hard CD of OS for older systems?

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RE: Obtaining hard CD of OS for older systems?

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Thanks Chris.  I read through the documents by navigating through the link you gave me.  I wanted to try it on another Dell system i have  which was manufactured in 2011 and is running Windows XP currently.  According to the documents, i should be able to access  Dell repair partition  by holding F8 key during bootup. Upon trying F8, here is the boot up screen i see ->   Click here to see shared boot-time options image.

The second issue ::

Since, i did not see any option to enter Dell Backup/recovery manager, i looked into the partitions  using Macrium Reflect WinPE  bootable CD.  I see two partitions only, as seen in this URL->  image (click here).  But,  according to many threads i have read, there should be 3 partitions (including the C: drive that is visible under Windows XP).  Can you give your comments on what that small X: partition is for ?  I am planning to clone this disk using Macrium Reflect into a new SSD, as a backup now.  Will that new SSD be bootable all by itself ?

Here is my last question : Macrium (under windows xp running) says there is MBR disk1 containing 1 partition with 238GB.  But, under BIOS  i see an SSD with 256 GB.  What is hiding  in this difference of  256 - 238 GB = 18 GB ?  Why is Macrium-WinPE  not able to see that 18GB ?

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RE: Obtaining hard CD of OS for older systems?

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I do not know how any of that software should see the factory restore image or if they can access it. moving this thread to the software board to see if the Rockstars can answer your questions.

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ieee488
5 Iridium

RE: Obtaining hard CD of OS for older systems?

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Thanks Chris.  I read through the documents by navigating through the link you gave me.  I wanted to try it on another Dell system i have  which was manufactured in 2011 and is running Windows XP currently.  According to the documents, i should be able to access  Dell repair partition  by holding F8 key during bootup. Upon trying F8, here is the boot up screen i see ->   Click here to see shared boot-time options image.

The second issue ::

Since, i did not see any option to enter Dell Backup/recovery manager, i looked into the partitions  using Macrium Reflect WinPE  bootable CD.  I see two partitions only, as seen in this URL->  image (click here).  But,  according to many threads i have read, there should be 3 partitions (including the C: drive that is visible under Windows XP).  Can you give your comments on what that small X: partition is for ?  I am planning to clone this disk using Macrium Reflect into a new SSD, as a backup now.  Will that new SSD be bootable all by itself ?

Here is my last question : Macrium (under windows xp running) says there is MBR disk1 containing 1 partition with 238GB.  But, under BIOS  i see an SSD with 256 GB.  What is hiding  in this difference of  256 - 238 GB = 18 GB ?  Why is Macrium-WinPE  not able to see that 18GB ?


If you want to do what you are doing for educational purposes that is great, if it was me --- because I am lazy, I would be purchasing a Dell OEM Windows XP CD on eBay for $10 and call it a day.

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RE: Obtaining hard CD of OS for older systems?

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Chris, thanks for moving the thread. Unlikely that it will attract attention because i have already tagged your answer as solution.  Meanwhile, i found the answer to my question about the X: partition.  It  showed up only once - the very first time after creating the WinPE boot CD, and i chose to immediately startup  WinPE.   On subsequent boots from CD,  i do not see that X:  partition (which is actually a microsoft reserved partition, like a RAM drive).  So, my only pending puzzle is that last part about the 18GB that is missing.  I will try to post a separate thread about  further problems i face with this  Dell  SSD  which is actually  Samsung PM810 that is giving me headache in cloning it.

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