LatourEiffel
1 Nickel

Slow curser response - Dell Laptop Windows 10

I have an issue with the extreme slow curser response.  I just began about a month ago and has rendered my laptop unusable.  My curser will blink as normal and I can type about 3-4 keystrokes and it stops.  I have to wait util it begins to blink again and type a few more keystrokes.  I saw a posting from 2007 where someone had the same problem and they said the cause was a MediaDirect update.  At that time they eliminated MediaDirect and it seemed to solve the problem  .  I am not sure what MediaDirect is or how to eliminate it, if it is the problem.  Any suggestions?  

Thanks for any assistance...

0 Kudos
8 Replies
Community Manager
Community Manager

RE: Slow curser response - Dell Laptop Windows 10

Hi LatourEffell,

Thanks for posting.

Here is an article about MediaDirect you may find helpful.  http://dell.to/2yKJtZm

From what you're describing it sounds like a recent update or a recently installed program may be causing the issue you are seeing.  Have you been able to restore back to the last known good configuration?  


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos
LatourEiffel
1 Nickel

RE: Slow curser response - Dell Laptop Windows 10

No I have not.  I am not sure what would be the best date to do that.  Would that only reset the software or would I lose everything that changed from that time forward?  

0 Kudos
LatourEiffel
1 Nickel

RE: Slow curser response - Dell Laptop Windows 10

C'est frustrant.

0 Kudos
Community Manager
Community Manager

RE: Slow curser response - Dell Laptop Windows 10

You should only reset the software, but, you've backed up your computer right?  If you have critical data, you should always backup.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos
LatourEiffel
1 Nickel

RE: Slow curser response - Dell Laptop Windows 10

I back it up with Norton.  At this point I don't care.  I can't type more than 3 keystrokes.  How do I reset software?  I tried to restore to a previous check point but, it just failed at every attempt. I believe the Windows & Microsoft software est subscription based.  Could I download?  My laptop is an Inspiron 3531.

0 Kudos
Community Manager
Community Manager

RE: Slow curser response - Dell Laptop Windows 10

Try uninstalling then reinstalling the software.  If that's not helpful, then, try reinstalling the Operating system.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos
LatourEiffel
1 Nickel

RE: Slow curser response - Dell Laptop Windows 10

Problem solved!  I uninstalled the keyboard/mouse driver.  Rebooted and the reboot reinstalled the drivers and all is well.  I tried to download the drivers assuming that they may be corrupted. But, It wouldn't allow me to install them because I already had the current drivers.  I knew this but, they were corrupted.  One of the other comments to another request suggested just uninstalling & rebooting.  Give this man a gold star!  Smiley Happy  Merci beaucoup for all the assistance.  I was just about to give up.  

0 Kudos
Community Manager
Community Manager

RE: Slow curser response - Dell Laptop Windows 10

Thank You!  Glad you were able to resolve the issue.  Thanks for posting so others can be helped as well.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos