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fjalappi
1 Copper

Uninstalling Fastaccess

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I never manually installed this program and I'd prefer to have to type in my password on login.  I removed it from the startup and have disabled it in the tray, but it still appears on login and I want to remove it.  When I try using Add or Remove Programs, it says I need a CD rom with it.

Is there any way to remove it (like in safemode or something) without having to get a CD?  It would be completely rediculous if we have to order a Dell Backup disk merely to REMOVE a program...

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D Dishman
1 Nickel

RE: Uninstalling Fastaccess

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Hi Wanderist, 

Does deleting the FastAccess Facial Recognition folder from the Dell Digital Delivery directory, stop the software from automatically reinstalling? 

Folder location: C:\ProgramData\Dell\Digital Delivery\Downloads\Software\FastAccess Facial Recognition

Did you use steps similar to the ones below for uninstalling the software?

  1. Open control panel
  2. Select Programs and Features
  3. Locate the FastAccess entry and double-click on it
  4. FastAccess installer/setup box will show- Press the next button
  5. Press the "remove" button
  6. Select the “Remove all config files”- Press next button
  7. Accept all of the prompts during uninstall
  8. Reboot

D Dishman
1 Nickel

RE: Uninstalling Fastaccess

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Hi KBA5870-  As I mentioned previously in this thread, The automatic re-installing behavior is due to the Dell delivery program caching the FastAccess installer file. The reinstall behavior is NOT intentional. FastAccess has no control over the reinstall process. Dell and SensibleVision(creators of FastAccess) are currently isolating the root cause of this behavior.

For a workaround- the steps listed below will stop the software from automatically reinstalling again. Please contact our support team if you need further assistance with this. They'll be happy to help you resolve this problem and/or any other problems that you may be experiencing with the software. Support @sensiblevision. Com

Thank you.

 

 

Windows 7:

  1. Press the Windows key+E on the keyboard-Opens browser window
  2. Top left- Press the "Organize" button
  3. Select "Folders and search options" in drop down menu
  4. Click the "View" tab at top of box
  5. Under "Advanced settings"- Locate the "Hidden files and folders" entry
  6. Select "Show hidden files, folders and drives" radio button
  7. Press apply, then OK
  8. Double-click on the “Local Disk C:” drive to open it
  9. Locate and double-click on the now unhidden file directory- ProgramData
  10. Locate and double-click on Dell folder
  11. Locate and double-click on Digital Delivery folder
  12. Locate and double-click on Downloads folder
  13. Locate and double-click on Software folder
  14. Locate and double-click on FastAccess Facial Recognition folder
  15. Left-click on the FastAccess installer(FAInstall_4.xxx.xxx.exe), then right-click on it and select “Delete” from the right hand menu
  16. Confirm to delete
  17. Next, uninstall FastAccess. See below for steps to uninstall.

 

Windows 8/8.1:

  1. Press the Windows key+E on the keyboard- Opens browser window
  2. Click the “View tab” on that top of the browser window
  3. Look for “Hidden devices” and check the box next to it
  4. Next, look in the center pane for “Devices and drives
  5. Double-click on the “Local Disk C:” drive to open it
  6. Locate and double-click on the now unhidden file directory- ProgramData
  7. Locate and double-click on Dell folder
  8. Locate and double-click on Digital Delivery folder
  9. Locate and double-click on Downloads folder
  10. Locate and double-click on Software folder
  11. Locate and double-click on FastAccess Facial Recognition folder
  12. Left-click on the FastAccess installer(FAInstall_4.xxx.xxx.exe), then right-click on it and select “Delete” from the right hand menu
  13. Confirm to delete

  

Next…..Uninstall FastAccess

 

1.            Open control panel

2.            Select Programs and Features

3.            Locate the FastAccess entry and double-click on it

4.            FastAccess installer/setup box will show- Press the next button

5.            Select the “Remove all config files”- Press next button

6.            Accept all of the prompts during the uninstall to complete the process

7.            Reboot once the uninstall completes

41 Replies
Moderator
Moderator

Re: Uninstalling Fastaccess

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fjalappi,

Thank you for using the Dell Community Forum.

Uninstall FastAccess

Uninstall FastAccess removes FastAccess from the computer. The uninstall may be launched from the short cut on the Start\Programs\FastAccess Facial Recognition\Uninstall or install/uninstall function provided in the Windows Control Panel.

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fjalappi
1 Copper

Re: Uninstalling Fastaccess

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Unfortunately that's the same uninstall program that Add or Remove Programs uses.  It says that it requires a CD to uninstall, which is pretty ridiculous. So basically I'm going to have to order a Dell backup CD just to uninstall FastAccess?

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svrep
2 Iron

Re: Uninstalling Fastaccess

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According to my understanding, the primary reason that an uninstall (which is normally quite smooth and complete) might not work  would be if parts of the program have already been removed or disabled separately. Try re-enabling anything that you've blocked or de-installed by hand and then try the uninstall again. If that doesn't work, then yes you'll have to re-install it to put the functions back that the software needs to perform a complete de-install.

Depending on where you live, you may be able to register at  https://smartsource.dell.com/  to download an installer file instead of calling Dell tech support to request a backup CD.

It might also be worth mentioning that even if you prefer to type your password into Windows for some reason, that FastAccess does a lot more than just that. In particular, many people get great benefit and convenience from the Web Login feature. FastAccess can remember usernames and passwords to websites and then type them in for you later...but ONLY when your face is visible. I personally just about couldn't live without this now that I've used it for a while.

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TimDroz
1 Copper

RE: Uninstalling Fastaccess

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Having a similar problem.  I've uninstalled this program several times, but somehow it keeps reinstalling itself every so often. 

schok
1 Copper

RE: Uninstalling Fastaccess

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same here. dell digital delivery keeps installing it after every boot up. any workaround?
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D Dishman
1 Nickel

RE: Uninstalling Fastaccess

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Open  the dell digital delivery program and uncheck the FastAccess entry.  This will stop the software from automatically downloading again.

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schok
1 Copper

RE: Uninstalling Fastaccess

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There is no such option found in dell digital delivery.

Using version 2.9.901.0

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neilh20
1 Nickel

RE: Uninstalling Fastaccess

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I've uininstalled Fast Access - now its reappeared. Try to get rid of it from Dell Digital Delivery 2.9.901.0/Win8.1 and it can't be turned off.

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D Dishman
1 Nickel

RE: Uninstalling Fastaccess

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See if deleting the FastAccess installer files from the Dell Digital Delivery directory clears the automatic reinstall behavior.

C:\ProgramData\Dell\Digital Delivery\Downloads\Software\FastAccess Facial Recognition

Note: ProgramData directory is hidden by Windows default.

To make it visible:

1. Press the Windows key+E

2. Top left- Press the "Organize" button

3. Select "Folders and search options" in drop down menu

4. Click the "View" tab at top of box

5. Under "Advanced settings"- Locate the "Hidden files and folders" entry

6. Select "Show hidden files, folders and drives" radio button

7. Press apply, then OK

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