My new Dell Inspiron 1520, running Vista Home Premium crashed and will not reboot. Tech support will not help me with this problem! The system runs but will not go to the Windows desktop or programs, but I can get a command prompt and see directories and files.
I need to find my Outlook PST fil which contains my most recent emails, the only data which was not backed up before the crash. What folder is it most likely in for Outlook 2007?
Tech supports tells me I must wipe the system clean and start over, but after a week of installing software, I'm reluctant and not convinced the system cannot be fixed. Any suggestions for doing that?
Thanks in advance.
Your Outlook pst file can be found in c:\Users\your_name\AppData\Local\Microsoft\Outlook\
Thanks Rebel9, I now have a glimmer of hope. There is no, however, "AppData" folder in my c:\Users\my_name\ ... I wonder if some of the folders were corrupted and now missing since I did have Office installed from the factory, and Outlook 07 installed afterward. I guess I'll go ahead and try to repair, or "upgrade" my Vista. It doesn't AutoRun, but does run by running Setup.exe on the CD from the command prompt.
I'll post what happens...
Bummer. This seemed promising but did not work. As I mentioned, I cannot get the Vista OS to boot, but get the option to try to self repair. After trying and failing the system gives the option for advanced options, including diagnostics. All hard drive diagnostics passed without error.
One of the advanced options is to get the Command prompt. AutoRun does not start the installation automatically, but I can run Setup from the command prompt. The setup runs, but the 'Upgrade' option is disabled because you have to run from Windows in order to run the 'Upgrade' feature.
Guess I'm dead in the water, will have to wipe the system clean and start over. Any last suggestions before I give up?
Thanks for your help!
"Any last suggestions before I give up?"
No. If you've followed ALL of the instructions in the links and nothing works, then I have no other suggestions.
Those links you gave have ads and links for Registry Mechanic. They have a free trial that you can download. I installed it onto the problem machine and ran it. It finds 171 registry errors, but won't fix them unless you buy the program. Do you think that program will work?
Also, when I get the command prompt it starts in drive 'X', in the Windows folder. Reg Mech also says the system file is X. I can change over to drive C and the Windows folder is there also. Any significance to this?
Thanks again, sure appreciate your efforts!
I don't think that Registry Mechanic is going to help at this stage. I think you're in for a reload.
My PST file is in my C:\Documents and Settings\User_name\Local Settings\Application Data\Microsoft\Outlook\ folder, but I'm on XP. Vista may be different.
If you can get to your C:\Documents and Settings\User_name\ folder in a DOS prompt, do a directory from there with "DIR *.PST /S" without using the qoutes. DIR looks for *.PST and /S tells it to search the sub-directories.
I stand corrected. The real purpose of my post was to suggest doing the DIR command to see if he can find the PST file that way before giving it up.