Solved! Go to Solution.
Try this and see if it helps:
Right click the ‘Now Playing’ area and select “More options…”. Click the “Privacy” tab. Check the box option “Download usage rights automatically when I play or sync a file”. Click “OK” and restart the player again. Open the media file and check.
Do reply with results.
I am glad to know the issue has been fixed. Please feel free to contact us if you have any further queries.