I just experienced this problem overnight. Same symptoms - stopped working and the error reporter tool doesn't work. My laptop has a habit of updating itself while in standby mode and I found that Windows 7 (Home Premium) had restarted after a crash - Dell Dock was no longer working.
I found however that I didn't have to uninstall Dell Dock or go folder-diving, I just went to www.delldock.com and reinstalled the program and now it works again. Whew! I still have no idea what caused the problem though.
Hey guys and gals
Dell dock 15 still works http://download.cnet.com/Dell-Dock/3000-2072_4-10966816.html
Hope this helps.
Oh and if any dell service person reads this you are useless and won't be buying another dell
I found a solution for this problem that doesn't require that you downgrade the Dell Dock version.
The problem seems to be with a single file located in
C:\Users\[your username]\AppData\Local\Stardock_Corporation\DellDock.exe_Url_[some characters]
Just delete the user.config file that's in there and your dock should be working again. I have version 16a, and all that I lost for that file were the settingsfor the dock's color and position of the dock. My shortcuts were still there.
I uninstalled and downloaded the dell dock from CNET.com and NOT the dell dock site. It worked! Hope this helps someone else! I had previously tried system restore, uninstall/reinstall, registry clean, etc.
Thank you for your response H3NRY. I've been trying to fix this for quite a while, and have tried lots of the solutions in this forum, but nothing worked. I stumbled across your posting a few minutes ago, so I thought i'd give it a try. I'm happy to report, not only is it simple.......but it works. Thanks
Did you mean dragging the DellDock folder to Program Files (x86)? If not, was it file(s) in the DellDock folder that you dragged into Program Files (x86), and if so, which files? Thank you very much!
My husband has a Dell Inspiron Zino HD that had the same problem. I went to www.delldock.com. They have a free download for dell dock. I did the download and it fixed this computer. No more Dell Dock errors. It's worth a try and it is free. Good luck.
Hi, I would love some assistance with me dell dock. one day it just stopped working (i did change the location right before the problem) and I just thought maybe if I shut down my laptop and start it up again that I wouldn't have the problem, but it's been a couple days now and I don't know to fix the problem. I opened up my guest account and that dock is working just fine. any advice?