Unsolved
This post is more than 5 years old
2 Posts
0
6015
retrieve files?
Is it possible to retrieve files after rolling back my PC to an earlier state (system restore)?
The files I am most interested in are pictures that can be viewed in the ac/dc program, but so far I have been unable to copy, export or burn a disc of the files.
Even though the folders show space is being used in the property tab, I am unable to see the files or view these pictures outside of the ac/dc program. Also, not all of the folders seem to be visable when trying to find them outside of ac/dc.
Thanks in advance for any help.
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
November 15th, 2011 06:00
runnerrunner,
Thank you for using the Dell Community Forum.
You can try undoing system restore to see if that will help you get your files retrieved.
Undo System Restore
runnerrunner
2 Posts
0
November 16th, 2011 05:00
Jesse L
Thank you for the reply. The system restore was done some time ago and I am unable to go back to the original configuration.
At that time I could go back maybe 30 days (which was still to late) but it is showing me only about 10 days of restore points now, though I have 63 GB of hard drive space left. I should have backed up my files especially before trying the system restore. Many files were either lost or have become hidden.
If I am able to still view the pictures in the ac/dc program, and the property tab shows that space is being used in a folder that otherwise appears to be empty, are these files still on the hard drive?..... and can I somehow access them to back them up and save to a cd/dvd disc?
r-r
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
November 16th, 2011 05:00
runnerrunner,
If you cannot open the folder and see the files or undo system restore I know of no other way to get them off the harddrive.