Well i bought this projector in christmas of 06 and has been working great till now... i was gonna watch a movie the other night and didnt power on i saw the the Lamp light and power botton was blinking orange i check the manuel and it said it might be a malfuntion of the projector. I gave Dell a call and they where saying it was the bulb the guy didn seem like he really didnt know what he was talking about...he gave me a number to call for out of warrenty dell products...the guy told me it might be the bulb or it might be the projector...(like if i didnt already know that)...i tryed turning it on and nothing turns on the light just blinks...Has anyone have this problem and tryed changing the bulb?... I dont want to buy a new bulb and it turns out to be the projector?...can anyone help?...
I have the same issue as of last night. Someone please help us as I spent all day trying to get to the tech support line and it said they are experiencing technical problems!
Same problem here. Mine is out of warranty as well. I called tech support and described the problem. They said the projector would have to be replaced. When they found it was out of warranty, I was basically told it was the end of the road and that I would just have to toss it and buy a new projector. I find this totally ridicillous. This is a relatively expensive (at least in my mind) product which is only just over two years old. It also appears to me that the "technicians" at support are no more technicians than my grandma. They go thru a list of troubleshooting items, and if no solution is found, that's it. I wrote them a complaint e-mail, but they havn't even replied.
So I guess I have to get a new projector. I haven't decided on what I'm getting yet, the only thing I know for sure is which brand not to buy.......
Do not buy another lamp, it is an issue that Dell was not able to help us with either after an hour and a half wait time, tech that answered the phone, had no idea said it was out of warranty, which we knew about and thought the number we were given to call was for out of warranty questions, but........not sure what our options are, since we paid $1200 for a projector that only lasted 2 years. disappointing.
I wish I had some insight as well, but I am as frustrated as the rest of you. I bought this projector in December of 2007 for my hospital. It started doing the same thing you all describe last week. I purchased a new bulb ($300) and it is still doing the same thing. I am very disappointed. Dell has told me that we can send it in for repair which will cost at least $300 plus parts. I see a pattern here...
Unfortunately we have 3 of these projectors and two went down in one week …. I can honestly say that calling support was a “useless” waste of time, 90 minutes and 7 different employees plus one disconnection. Listened to the previous posts. Even if you can get support help if you don’t have an extended warranty forget.
Dell support is very bad
Unfortunately, this (flashing orange LAMP light) is a hardware issue with the 1800MP. We had the same issue after about 3 years with ours. If your projector is out of warranty, you can have it repaired for $235 plus parts. While this seems like a lot, it is substantially cheaper than purchasing a new projector with the same capabilities ($800-$1000).
In case anyone is interested in having this done, the contact number for the vendor who provides the out of warranty projector repairs is (800) 941-4478. This number may be only good for eastern time zone only, because that's where we are, but if that is you too, it will save you 30+ minutes on the phone with Dell support to get the number.
Hope this helps!
My experience with these has been far from pleasant as well. Out of the 7 I have bought, 5 of them have had these same issues. Each time I have to talk to Dell their response is, "We'll send a replacement." It's nice to know that they are replacing them but I am tired of replacing every one of these. What happens when the current replacements go bad also? When I search through the internet and even the Dell community, I find that this issue seems to be rather reoccuring. I wonder if Dell plans to fix this current issue?
My 1800MP is less than two years old with less than 200 hours on it, is out of warranty, and now will not turn on - same as everybodyelse - amber quick flashing bulb led and it won't turn on. You are fortunate to still have all of your units under warranty (but 5 out of 7 failed? remarkable). Based on the 12 pages of posts on this Dell Community site, there are at least 12 users with single or multiple MP1800's that have failed - will not turn on - and nearly all appear to be between one and less than two years old. 10 of the 12 posts are all this year, 2009. I have received today a "final" notification that Dell refuses to exchange or replace my defective/dead 1800MP.