Highlighted
Not applicable

remote not communicating to computer

Jump to solution

The remote works, in that it can power the projector on and off, but the page up/down buttons do not work in PowerPoint. I've checked the cable connecting the projector to the computer and it seems fine. Had the same problem on two different computers, both notebooks with built-in mouse pads. Could there be a conflict between the keyboard/mouse drivers in the notebooks and the remote simulated keystrokes? Or could those two particular buttons on the remote have just stopped working? Haven't used the projector in months, but it has been stored at room temperature in a humidity controlled environment.

0 Kudos
Reply
1 Solution

Accepted Solutions
Highlighted
Community Manager
Community Manager

jjkeeran,

You do not mention which projector you have. I will need this information to research and look for a resolution.

For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.


View solution in original post

0 Kudos
Reply
2 Replies
Highlighted
Community Manager
Community Manager

jjkeeran,

You do not mention which projector you have. I will need this information to research and look for a resolution.

For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.


View solution in original post

0 Kudos
Reply
Highlighted
Not applicable

2400MP tag # 052777-11 (Sorry I couldn't figure out how to send a private message.)

0 Kudos
Reply