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Last reply by 05-27-2022 Unsolved
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Dell PowerEdge R540 - Unknown USB Device (Link in Compliance Mode)

Hi all,
I installed today a Dell PowerEdge R540 server.
I installed Windows Server 2016 DataCenter edition, after that I executed SUU software to upgrade drivers and firmware.

In this moment, I noted this warning inside Device Manager (Win+R > devmgmt.msc)

FedericoCoppola97_0-1643989164763.png

 

I tried two times to uninstall and reinstall this USB device, but nothing changed.
I don't have any driver and firmware upgrade available.

There aren't any USB devices connected to this physical server, but the issue persist.

What can I do?

 

Thanks a lot
Federico

 

Replies (19)
1353

Hello,

I did some internal search and found out that this issue can be solved with a BIOS upgrade.

Which BIOS version is installed?

Thanks

Marco

 


Marco B.
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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447

Hi @DELL-Marco B 
I am running BIOS Version 2.12.2

I know that it is the latest version.
Link here: https://www.dell.com/support/home/it-it/product-support/product/poweredge-r540/drivers

Best regards

445

It could be an issue at OS level, is Windows 2016 an OEM version bought with the server? 

I cannot exclude an hardware issue, if all drivers/firmware are up to date. Do you know if this issue was present in a previous OS installation?

Thanks
Marco


Marco B.
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Dell Technologies | Enterprise Support Services
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443

Dear Marco,

>> Windows 2016 an OEM version bought with the server
I installed Windows 2016 DataCenter edition manually.

 

>> Do you know if this issue was present in a previous OS installation
During Windows Server 2016 installation, I just load manually RAID driver.

 

Thanks for your support!

441

Sorry I didn't express myself clearly.

Is the Windows 2016 Data Center edition an OEM version or a retail version?

And the other question, the issue was present also before reinstalling the OS?

Thanks

Marco


Marco B.
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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441

Hi all,
Today I downloaded "DELL EMC Driver Pack For Windows OS, v.21.12.00" from official Dell support page.
Link here: https://dl.dell.com/FOLDER08022353M/1/LCDRVPCK_WIN_21.12.200.488.ISO

 

After that I copied files from ISO to USB stick (FAT32 USB drive).
I executed driver installation via Local Repository using LifeCycle Controller.

I rebooted server many times and now it seems to be fine!

FedericoCoppola97_1-1644233163972.png

 


After this trouble I have this question:
I downloaded and exected many times "DELL EMC Server Update Utility" instead of "DELL EMC Driver Pack For Windows OS" for these two reasons:

1) Description is the same

2) DELL EMC Server Update Utility file size is bigger than DELL EMC Driver Pack For Windows OS, so you can think that this file has got more driver and solve your issue

FedericoCoppola97_0-1644232369313.png

When should I choose the first file o the second file?

Thanks so much for your help!
Federico

 

 

 

437

Hello,

I think that there is an error in the description, because the description written for Dell driver pack is the description of Dell server update utility.

The driver pack is drivers used during Windows OS deployment using the lifecycle controller.

The Dell EMC Server Update Utility ISO (SUU) is a local 1-to-1 utility to update BIOS, firmware, drivers, and application on PowerEdge servers to the latest version.

Thanks
Marco

 

 


Marco B.
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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435

Thanks for your explanation.

Does "SUU" include drivers present in "driver pack"?

Thanks a lot!
Federico

434

It should, but it will be used within the OS, after it is installed. Where the Driver Pack would be used to update the Lifecycle Controller in preparation of installing the OS. 

 

 


Chris Hawk
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Dell Technologies | Enterprise Support Services
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334

If you don't have any driver or firmware available then I will suggest you install it. Automatic driver updates will avoid such problems in the system. You can use Advanced driver Updater to update your drivers.

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