I have a Dell R430 server and the server was found on hang state two times. I could not access anything on the server when the server was found on hang state and it solved only after a physical reboot. I want to know the real root cause of the problem like what caused the server to enter on hang state so that in future also the issue does not persist? How can I identify the real cause of the issue???
there are many way to troubleshoot an issue like that. We need at first to determine if the hang was caused by an hardware or software issue.
At first, please try to check in the OS logs. Any error appears?
You can also extract hardware log, here a complete article about how to do that.
You can contact me once you have logs and i will be more then happy to check if there are some issue in there.
The issue was moreover on the OS side rather than hardware. I have generated the support bundle log from the ESXi. I went through the logs as well but could not find any errors.
Please find the link for the log as "https://drive.google.com/file/d/1s1j2aTnzTqxy3lAsnhGknc4Aewhl-sC0/view".
I faced the issue on the server on 20th June around 11 pm and 28th June around 5 am.
sorry but we cannot provide support on software. Do you have a warranty that can support software? In this case you have the right to contact our Support Software Team.
Anyway I'll check logs and let you know if I found something.
Yes, I guess we do have support on software as well
Hello, I verified it with service tag, with this server there is no support for OS, unfortunately.
Anyway you can if you want contact phone support and see if they can support this kind of issue.