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IDRAC 7 not responding on Dell PowerEdge R720xd

Hello There,

This week was good time for new experiences of work with Dell servers 12th generation.

Two servers was shutdown due to issued with built-in idrac module firmware.

Server A was updated via RACADM and never boot up again normal way, only to message about failed idrac.

Server B was updated via EXE file, but failed later as well.

Both servers has same Firmware IDRAC 1.65.65.04

 

Currently I tried to:

See if F2 has available option to enable the Lifecycle Controller - no, error SWC0700 on both of them.

Pressed down i button for 16 seconds to restart Lifecycle Controller - no luck

 

Now I ordered two Server bays just to switch hdds and ram to "new" box.

Please let me know if anything else I may try, or maybe you may help with some additional information.

I placed some pictures to illustrate my story.

And how you do insure yourself for such cases?

 

Image1.jpegImage3.jpegImage2.jpegImage.jpeg

 

Solution (1)

Accepted Solutions
414

Hi @brosysadm,

 

I would recommend you try the below steps.

 

  • Restart iDRAC

https://dell.to/3APMU0W

 

  • Power Drain

1. Power the server down.  

2. Disconnect the server from all power cables, Network cables. (remove redundant power supplies)

3. Hold down the power button continuously for at least 10 seconds.  

4. Insert power cables and network cables back into the system.  

5. Wait about 2 minutes before powering on the server to give the iDRAC time to initialize. 

6. Power the system on. 

 

  •  NVRAM clear

https://dell.to/3KljhrB

 

If these steps don't resolve the issue, I'm afraid we have to replace the motherboard.


DELL-Dheeraj K
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell

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Replies (10)
415

Hi @brosysadm,

 

I would recommend you try the below steps.

 

  • Restart iDRAC

https://dell.to/3APMU0W

 

  • Power Drain

1. Power the server down.  

2. Disconnect the server from all power cables, Network cables. (remove redundant power supplies)

3. Hold down the power button continuously for at least 10 seconds.  

4. Insert power cables and network cables back into the system.  

5. Wait about 2 minutes before powering on the server to give the iDRAC time to initialize. 

6. Power the system on. 

 

  •  NVRAM clear

https://dell.to/3KljhrB

 

If these steps don't resolve the issue, I'm afraid we have to replace the motherboard.


DELL-Dheeraj K
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell

Did I answer your query? Please click on ‘Accept as Solution’. ‘Kudo’ the posts you like!

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392

Hi @Dell-Dheeraj I tried exactly as described. Tried to shutdown and wait, drain power and wait and start again. But nothing helped. Ended up I got used server bay and moved my cpu, ram, hdds.

2 Jasper
2 Jasper
379

for those servers where IDRAC is built in exist any safe procedure to install the update for idrac and to not get into the troubles with mb replacement?

355

Hi, I can see due to the Idrac initialize fail, MB replacement is unavoidable. I'd say you must take an extra caution for any changes you make. Wish you a good one and let us know if you any further questions.


DELL-Young E
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell

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Just to recap, I tried to upgrade to idrac and got corrupted lifecycle controller. as solution for that I found the MB replacement. Actually I got the used R720xd server bay and swapped out the cpu, ram, hdds.

Now I have working server, but old lifecycle controller firmware again. 

2 Bronze
2 Bronze
308

I also have a R720 with an failed iDRAC 7 firmware update. Currently the system is still running (Windows Server), but the iDRAC is no longer responding (Web UI not accessible, no ping/link on iDRAC ethernet port).

Since this is a productive system, I'm afraid the server won't boot back into Windows again, once I shutdown/restart to see, if I can reset/re-flash iDRAC in BIOS.

Can you guys confirm, that I will at least be able to boot back into Windows, even if the fans are at 100%? Or will I end up having a completely bricked server after I shutdown/restart?

Thanks in advance.

297

Hi @madeyem,

 

We cannot assure you that the server will boot to windows after the restart.


DELL-Dheeraj K
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell

Did I answer your query? Please click on ‘Accept as Solution’. ‘Kudo’ the posts you like!

288

Hi @madeyem 

for last week, I got two briks R720xd, do no follow my mistakes.

As soon you will restart the server, you will end up to infinity loop of booting

Configuring Memory > Configuring Memory - Done! >  Initializing iDRAC > Alert! iDRAC not responding. Rebooting.

 

It will happens because without Lifecycle firmware, the server will not be able to recognize hardware.

2 Jasper
2 Jasper
272

I am going to try to recover those bricks actually, as soon I will get the ram, by following SD card's method.

https://www.dell.com/support/kbdoc/en-us/000120131/poweredge-idrac-recovery-procedure-with-firmimg-d...

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