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2203

Poweredge R730 Fails to boot

Hi all,

We were using dell poweredge r730xd <Service tag removed> and after electric outage we are not able to boot the server again.

could you please support us in this case?

taifunn_0-1619004015646.png

 

taifunn_1-1619004043938.png

taifunn_2-1619004056612.png

taifunn_3-1619004068002.png

 

Solution (1)

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1795

Thank you for those details. Would you confirm if the OS is on the Raid 1 (VD0) or if it is on the Raid 6 (VD1)? If the OS is on the Raid 1, then it looks like the drives are in a Foreign state, and with it not booting you may need to Import the Foreign on that VD.

 


Chris Hawk
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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Replies (15)
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1858

You can do a complete power down including unplugging the power cables. Then let the server sit for 30 minutes to allow batteries and capacitors to drain. I was then able to power the system on and it recognized all drives, updated the BIOS and everything is working again. 

1823

Taifunn,

 

How was the server booting previously, was it from a raid controller and drives? If so, are you currently able to access the raid controller? If you are able to, what are you seeing for Virtual Disk status, as well as the Physical Disks status? 

 

Also, are you seeing any other errors displayed?

 

Let me know what you see. 

 

 


Chris Hawk
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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1819

Hi camilasaunder89, I tried but it was not successful. I already unplugged all cables and bring server from company to my home. There was no electric for 3 hours.


Hi Chris. Yes, it was from controller. here are the some photos from contoller and settings:

taifunn_0-1619028771484.png

 

taifunn_1-1619028792827.pngtaifunn_2-1619028804930.pngtaifunn_3-1619028816523.png

 

 

1816

By the way, I m able to connect to server over IDRAC. I can give remote access to someone who can support me in this case. Since this was our main backup server, it is very important for me.
1796

Thank you for those details. Would you confirm if the OS is on the Raid 1 (VD0) or if it is on the Raid 6 (VD1)? If the OS is on the Raid 1, then it looks like the drives are in a Foreign state, and with it not booting you may need to Import the Foreign on that VD.

 


Chris Hawk
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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1794

Hi Chris,

In fact, I am not sure about that. Former IT guy installed this server and I didnt check this before. What will happen if i import the foreign on that VD? is there any probability of losing data?
1782

Hello again,

I started the system with bootable OS from flash drive and I checked the disk management.

I see only one disk (disk0) with two part. please see the screenshot:

taifunn_0-1619039703519.png

I also checked the files and there is no any windows OS related folders/files in disk 0. It is weird. There are only our own files which we backed up regularly until today.

 

 

1773

I also see below message when I changed the boot mode from UEFI to BIOS:

taifunn_0-1619041283874.png

 




1744

Hi,

 

You may need to check if the OS partition if it's MBR or GPT, that will determine if the system need to be in BIOS or UEFI mode. If it's MBR, that will be BIOS. The RAID controller still detects there is foreign configuration. You may need to import foreign. Just make sure that, no disk have been swapped between slots before you do import foreign. There is no data lost from import foreign if done correctly. 

 

Let me know if you have any questions.


DELL-Joey C
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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