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KalSto
Copper

Repurposed R710 Ram upgrade

I have a repurposed R710 with a single CPU (E5504) and I'm trying to populate it with as much ram as I can reasonably afford to. I've got 9 sticks of Hynix 8Gb 2Rx4 PC3L - 10600R - 9 - 10 - E1 RAM, but I'm having all kinds of troubles getting it to accept it. I've outlined my different configurations and the error codes below:

Dimms populatedError encountered
Dimm
A1
Dimm
A4
Dimm
A7
Dimm
A2
Dimm
A5
Dimm
A8
Dimm
A3
Dimm
A6
Dimm
A9
 
x        E2012 Memory Configured but unusable. Check DIMMs
xx       E2012 Memory Configured but unusable. Check DIMMs.
xxx      E2012 Memory Configured but unusable. Check DIMMs.
x  x     This configuration will Post, then gets MEMBIST failure - The following DIMM has been disabled by BIOS: DIMM A1 - the BIOS will see 16 Gigs, but the system only accepts 8
x  xx    This configuration will Post, then gets MEMBIST failure - The following DIMM has been disabled by BIOS: DIMM A1. Warning: Unsupported memory configuration detected. Then recommends the next configuration I tried
xx xx    This configuration will post, then gets MEMBIST failure - the following DIMM has been disabled by BIOS: Dimm A1, Dimm A4. The bios will see 32Gigs, but the system only accepts 16Gb
xxxxx    This configuration gets stuck on "Configuring memory. Please wait..." and shows "Error 2010 Memory not detected. Inspect DIMMs" on the lcd
xxxxxx   This configuration gets stuck on "Configuring memory. Please wait..." and shows "Error 2012 Memory configured but unusable. Check DIMMs" on the lcd
xxxxxxx  This configuration gets stuck on "Configuring memory. Please wait..." and shows "Error 2010 Memory not detected. Inspect DIMMs" on the lcd
x  x  x  This configuration gets stuck on "Configuring memory. Please wait..." and shows "Error 2010 Memory not detected. Inspect DIMMs" on the lcd
xxxxxxxxxE2010 Memory not detected. Inspect DIMMs

 

I am on Dell BIOS Revision 6.4.0
iDrac6 1.50.24
UEFI v2.1
Unified Server Configurator 1.5.0.30

When I launch the System Configurator, I get:
Message PR1: Replaced part detected for device: DDR3 DIMM(Socket A1)
Message PR11: Part replacement license is not present. replacement action(s) will not be performed.
Message PR1: Replaced part detected for device: DDR3 DIMM(Socket A2)
Message PR11: Part replacement license is not present. replacement action(s) will not be performed.

I've tried resetting the Lifecycle Controller and rescanning the hardware configuration.. nothing seems to help.
The RAM seems to be being detected by the bios and hardware diagnostics just fine.. so I'm really at a loss at this point. Any/all suggestions welcome!

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4 Replies

Re: Repurposed R710 Ram upgrade

Hi,

It's possible that one or more of the DIMMs is bad or possibly a slot. Try each DIMM by itself in A1 and see if it complete POST without any errors. One DIMM in A1 is required for minimum to POST. You will more than likely see a warning message, but should complete POST. If the slot A1 appears to be bad, try the DIMMs in another known good system to check if they are good. Also, check the BIOS and make sure that memory mode is set to optimized.

Thank you,

Jim Plumlee
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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KalSto
Copper

Re: Repurposed R710 Ram upgrade

Hi Jimmy - I will go through this process to test all ram in slot A1. In my testing above, the same RAM was used in slot 1 throughout, so I  think the slot itself is okay. I will also test the ram in a different machine to confirm it's good RAM.. Probably take a few days. I'll report back as soon as I can.

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KalSto
Copper

Re: Repurposed R710 Ram upgrade

Hi Jimmy,

I replied yesterday, but apparently it didn't take..

 

I've tested all sticks in slot A1 on the Dell I have, and it wouldn't boot with any of them. I even tried a 2gig stick of known good ram and no go.

I've tried the ram in a different server, and all of them worked with no trouble.

 

Are there any other troubleshooting steps I can investigate with on this Dell?

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Re: Repurposed R710 Ram upgrade

Hi,

It looks as if slot 1 is bad if the DIMMs work in another system and a known good DIMM does not work. Please DM the service tag and I will check the warranty.

Thanks,

Jim Plumlee
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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