CCBC_IT
1 Copper

All CGs in error state. User volume * cannot be accessed

We had some technical difficulties with our VM cluster a few days ago an since then RecoverPoint for VMs has stopped working. All the issue are resolved on the VM side as far as we are concerned.

All of you Consistency Groups are in an Error state, they attempt to Initialize but then fail pretty much immediately.

When it fails we get the following alerts:

User volume [*] cannot be accessed by: RPA 1, RPA 2

In the Events Log we get the following:

Group capabilities problem (Group(s): [*])
Copies are linked. RPA1: Marking (GlobalCopy(SiteUID(0x1c303e0a0f4f940a) 0) ) = Yes - side defined as source. Site=RPC_Production. Transfer (GlobalCopy(SiteUID(0x78bce6c72fba45ad) 0) ) = Yes (unstable) - can't resync - user volume problem - Volume issue. Site=RPC_Production, RPA1, Device=[CG-Citrix, prod, CG_RSET_*_0_1_scsi]. Journal (GlobalCopy(SiteUID(0x78bce6c72fba45ad) 0) ) = Yes Box and VM share ESX = SAME_ESX_SAME Number of VMs in same ESX is 1 RPA2: Marking (GlobalCopy(SiteUID(0x1c303e0a0f4f940a) 0) ) = Yes - side defined as source. Site=RPC_Production. Transfer (GlobalCopy(SiteUID(0x78bce6c72fba45ad) 0) ) = Yes (unstable) - can't resync - user volume problem - Volume issue. Site=RPC_Production, RPA2, Device=[CG-Citrix, prod, CG_RSET_cm-*_0_1_scsi]. Journal (GlobalCopy(SiteUID(0x78bce6c72fba45ad) 0) ) = Yes Preferred = Yes Box and VM share ESX = SAME_ESX_SAME Number of VMs in same ESX is 1 Group will run on RPA2
 
I've tried reboot the vRPAs but no joy. Any assistance would be grateful as I have no idea how to proceed.
* redacted identifying information
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Idan
2 Iron

Re: All CGs in error state. User volume * cannot be accessed

I would check splitter to vRPA communication. Hopefully, you're using IP communication mode with RP4VMs 5.2, preferably 5.2P5. Hope that helps, Idan
Idan Kentor
Product Engineer - RecoverPoint and RecoverPoint for VMs
@IdanKentor
idan.kentor@emc.com
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