Issue with SRM and SRA with RecoverPoint

Hello everybody,

i can't add array pair with:

SRM 8.1.2
SRA for RP (Windows) 2.2.0.3
RecoverPoint 5.1 SP4

Upon discovery I get this error:
sra command 'discover devices' failed. failed opening session for user to site mgmt ip

Thank for your support,

Jacopo

jacopoceccaroni

10 Posts

0

February 19th, 2021 11:00

Hi Josh,

i resolve with upgrade to SRM 8.3.1 and SRA 2.3.0

Thank for your support
Jacopo

DELL-Josh Cr

Moderator

•

8.5K Posts

0

February 19th, 2021 10:00

Hi,

Try the following things.

Verification:

Verify you are able to open the RP GUI with the assigned user name and password.
If GUI fails, try CLI with ssh/putty.
If both fail, try with another user password (security-admin, boxmgmt, SE).

Resolution:

If the GUI works, verify Fire Wall settings for block ports (443, 7225, 7115) between SRM server and RP cluster IP.
If GUI fails, CLI works, try to reboot Site Control RPA - Login as boxmgmt (ssh/putty) to the cluster IP -> [5] Shutdown / Reboot operations -> [1] Reboot RPA
Make sure no users are locked (command unlock_user as security-admin user), if locked users, unlock them.

DELL-Josh Cr

Moderator

•

8.5K Posts

0

February 19th, 2021 11:00

Great to hear that you resolved it.

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