clebeuva
2 Iron

RPA drive failure

Why, when previously all I had to do was swap out the failed hard drive, do I now have to replace an entire RPA if a drive fails?

RP/SE v4.02

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3 Replies
echolaughmk
3 Zinc

Re: RPA drive failure

Do you have a mix of rpa's? Gen4 (dell) only supports rpa replacement as a single FRU. Gen5 (intel) supports a HDD replacement ad opposed to the entire appliance.

clebeuva
2 Iron

Re: RPA drive failure

No I have 4 RPA GEN4 nodes.

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echolaughmk
3 Zinc

Re: RPA drive failure

Odd...not sure of the past support call but the gen4 Dell's are only replaced as a single FRU for any component failure. It is a warranty policy that EMC enforces.

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