Secure Connect Gateway

Last reply by 09-16-2021 Unsolved
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Timeframe for migration of SRS customers to Secure Connect Gateway

The announce for Secure Connect Gateway mentions that, if your Customers is already running SupportAssist Enterprise 4.x & 2.x or Secure Remote Services 3.x on their Dell EMC systems, they should continue to do so until the in-place upgrade path is available in September 2021.  We are now in the middle of September, any update on migration path or plans?

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Community Manager

Hello @Javaguy76,

Dell Technologies has recently enabled upgrades from SupportAssist Enterprise 2.0.70 to Secure Connect Gateway – Application Edition. Based on the local server settings, customers will see a roll out of the upgrade notification.

Communication on other upgrades will be posted as available.

I hope I answered your question, please let us know if you have any further questions. 

Menna Sobieh

Communities Program Manager
Social Media and Community Professional
Dell Technologies | Digital Services Delivery


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