Secure Connect Gateway

[oyvind.streitlien-alvdal.kommune.no]

After upgrading to VxRail 7.0.400-27701512 can't the system connect to the Secure Connect Gateway. Verion of SCG are 5.12.00.10. Someone who has/had the same problem? Before upgrading it was OK. Test connection give me "Test_connection internal error KB536757", but this KB give me nothing resolution.

[Dell -Charles R]

Hello https://dell.to/3CB1KYJ

What I'm seeing is that it could be a port issue.

Can you confirm that the port 5700 is open after the upgrade?

[oyvind.streitlien-alvdal.kommune.no]

Yes, the port 5700 is open and I can login to the secure connect gateway with http://gateway_address:5700. 

In VxRail this is connectivity settings, and SCG also listen to port 9443;

[oyvind.streitlien-alvdal.kommune.no]

sorry; https://gateway_address:5700  (not http)

[Dell -Charles R]

This may take some more research.

Have you rebooted the SCG appliance and check results?

Which VxRail Appliance Series model do you have?

[oyvind.streitlien-alvdal.kommune.no]

No I haven't, but I rebooted the SCG now, but with the same result; "Test_connection internal error KB536757". We have VxRail P570F appliance (<Removed by Moderator>)

[DELL-Joey C]

Hi @Oyvind.streitlien-alvdal.kommune.no,

Have you used SCG before or your VxRail previously used SRS? You mentioned before upgrading it was OK, what version where you on? Have you tried Direct Connection under connection type configuration?

[oyvind.streitlien-alvdal.kommune.no]

Hi!
Yes my VxRail also used SCG before upgrading to new version (I'm not sure which VxRail version, but it was VxRail product version 7.0.240). Haven't tried Direct connection and not shure where to try that (maybe I have to disable the connectivity settings and enable it again - what will happend to my existing cloudiq connection of my VxRail?)

[Dell -Charles R]

Hello oyvind.streitlien,

Can you try a redeploy SCG and check results?

You may consider contacting Support directly and an engineer can do a remote session with you to get a look.  The forum is not capable of a remote session type of engagement.

[cbarber7173]

I am having the same issue but after VxRail update to Version: 7.0.401-27760824, The option to connect is not longer there??   It seems the SCG is broken somewhere but I cant figure it out.  Any thoughts?