Secure Connect Gateway

Last reply by 08-19-2022 Unsolved
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2 Bronze
2 Bronze
747

inplace upgrade fails scg 5.10.00.10 to 5.12.00.10

running the upgrade on the appliance, downloads the update fine and then fails while applying no additional information given, tried rebooting etc. no joy

Replies (4)
706

Hi,

please try to uninstall and do a fresh install of the new version.

 

 

Did you have any other questions?

 

Regards Martin


Martin Schiemenz
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Dell Technologies | Enterprise Support Services
#Iwork4Dell

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556

uninstall what?? there is nothing to install, or are you telling me to dump my existing SCG appliance and start all over.....  this is a patch for an existing SCG. i am seeing others in these boards with similar or same issues. i will open another SR, i have so many SRs open with Dell for various issues already with other products.

 

2 Jasper
2 Jasper
550

In my case , a reboot didn't seem to have made any difference.

I have 2 Secure Connect Gateways - 1 was rebooted, the other was not.

 

Good news at least in my case, is that both successfully updated.  I think the problem many have (as I did initially) is that we are all hitting the servers at once.  Patience and retry is all that was really needed.  YMMV

2 Bronze
2 Bronze
452

I've just updated SCG form 5.10.00.10 -> 5.12.0.10 but:

1. First download failed.

2. after SCG restart, update has been downloaded and I started update which finished with failed status.

3. I restarted SCG and on web interface I see SCG with version 5.12.00.10 but on cli in /etc/esrs-release file is version 5.10.00.10

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Any idea?

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