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Ask the Expert: EMC Secure Remote Services (ESRS) – New Release, New Name, New Virtual Edition
Welcome to this EMC Ask the Expert session. On this occasion we'll answer questions on the latest ESRS release, new name and virtual edition.
ESRS has enabled secure remote monitoring and repair for customer EMC products since 2006. With the September launch of ESRS v3.02, the name has changed slightly (the last “S” now stands for “Services”) and the solution has been REDEFINED for the 3rd platform of IT. This virtual edition of ESRS is EMC’s new gold standard solution for remote connected services. ESRS v3.02 is a virtualized appliance that is more flexible than pervious ESRS configurations and built to scale with EMC’s portfolio of solutions and the growth of our customers. This Ask The Expert event is your opportunity to find out more about ESRS v3.02 by discussing:
- Technical and security questions
- Site planning activities
- Key differences between the virtual edition of ESRS and previous releases
- Integration with EMC Online Support
- Future roadmap for features and enhancements
To find out more about ESRS v3, read the recent Support Community blog and take a look at this new ESRS demo.
Here are your Subject Matter Experts:
This Event will take place from September 8 - 26, 2014.
Share this event on Twitter:
>> Join our Ask the Expert: EMC Secure Remote Services #ESRS – New Release, New Name, New Virtual Edition http://bit.ly/1zGiJQ2 #EMCATE <<
gaharley
119 Posts
1
May 17th, 2015 15:00
I posted a document in the Documents section regarding changing the IP address of the ESRSVE. Let me know if you have any questions about it.
DaliDavinci
23 Posts
0
May 17th, 2015 16:00
Thank you!
Sent from my iPhone
Pete Gonzalez
gabriel_bueno
3 Posts
0
May 17th, 2015 16:00
Thanks James, would you post the link to that document ?
gaharley
119 Posts
1
May 18th, 2015 08:00
The document is available now:
https://community.emc.com/docs/DOC-44848
DaliDavinci
23 Posts
0
June 5th, 2015 05:00
Ok, So now I have successfully installed the Policy Manager on Linux 2.6.32-504.16.2.el6.x86_64 All appears to have installed as expected:
Summary
-------
Installation: Successful.
1876 Successes
0 Warnings
0 NonFatalErrors
0 FatalErrors
However I cannot access the PM via browser, is there something I am missing? There does not seem to be much written documentation surrounding this.
Thanks,
Dali
gaharley
119 Posts
0
June 5th, 2015 05:00
Assuming you chose the option to use SSL during installation, from a workstation that has connectivity to the Policy Manager server and where ports 8090 and 8443 are open to that server, you should be able to:
https:// of Policy Manager>:8443/aps
What happens are you attempt the browse? Adobe Flash must be installed on the workstation from which you are trying to launch the Policy Manager.
DaliDavinci
23 Posts
0
June 5th, 2015 06:00
Yes,
All defaults were chosen including the SSL piece. I have attached the logs and below is a snapshot when attempting to access:
2 Attachments
image001.jpg
EMCPolicyManager_Install.log
gaharley
119 Posts
0
June 5th, 2015 10:00
On the Policy Manager, check and make sure it is listening on both ports:
# netstat -an | egrep '8090|8443'
From the workstation where you are trying to launch the Policy Manager, make sure you can ping the Policy Manager and that ports are open:
C:\> ping
C:\> telnet 8090
C:\> telnet 8443
gaharley
119 Posts
0
June 5th, 2015 11:00
Open a service request with your local EMC account team and ask them to troubleshoot this issue for you. If they need assistance, they can engage an ESRS Field Support Specialist.
DaliDavinci
23 Posts
0
June 5th, 2015 11:00
Follow up.
I uninstalled and rebooted and did a clean install this time I did not take the default but inputted the following:
#
1 Attachment
image001.jpg
gzhang5
1 Message
0
May 18th, 2016 19:00
Hi James,
Is there a CLI for ESRS VE I can use for troubleshooting or maintenance, We have 3.10s, now 3.12s installed more and more. GUI is very limited, so I run into some issues what need CLI to solve. (for example, I got EMC told me siteIDs changed, how do we change siteIDs?).
ryanbrancel1
53 Posts
0
May 20th, 2016 18:00
Just Linux CLI and ESRS logs can be gathered/viewed, there is not an ESRS specific version of CLI. Please work with ESRS tech support by creating a service request, or contact your local field support to address the question about site IDs. If your end devices (e.g. Symmetrix, VNX, etc) were moved to different site IDs, then that will update automatically in ESRS records. However local field support may need to add new site IDs as "allowable" in ESRS ServiceLink to be accepted for your ESRS cluster. The site ID used for an ESRS server install is hard-coded, so a new install would be needed if wanting to change that. This could be more of an account management issue that you will want to work with local EMC support to ensure records are accurate.
khkris
178 Posts
0
May 24th, 2016 13:00
Not sure whether it's right question here. How to check ESRS working status for VMAX arrays?
dynamox
1 Rookie
1 Rookie
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20.4K Posts
1
May 24th, 2016 15:00
VMAX service processor IP status should be Online in ESRS under Devices > Manage Device and Last Known Connectivity Status should be online too.
Anonymous
5 Practitioner
5 Practitioner
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274.2K Posts
0
May 25th, 2016 08:00
Great post