Dali1
1 Copper

Re: Ask the Expert: EMC Secure Remote Services (ESRS) – New Release, New Name, New Virtual Edition

Ok, So now I have successfully installed the Policy Manager on Linux 2.6.32-504.16.2.el6.x86_64 All appears to have installed as expected:

Summary

-------

Installation: Successful.

1876 Successes

0 Warnings

0 NonFatalErrors

0 FatalErrors

However I cannot access the PM via browser, is there something I am missing? There does not seem to be much written documentation surrounding this.

Thanks,

Dali

0 Kudos
gaharley
3 Argentium

Re: Ask the Expert: EMC Secure Remote Services (ESRS) – New Release, New Name, New Virtual Edition

Assuming you chose the option to use SSL during installation, from a workstation that has connectivity to the Policy Manager server and where ports 8090 and 8443 are open to that server, you should be able to:

https://<IP of Policy Manager>:8443/aps

What happens are you attempt the browse?  Adobe Flash must be installed on the workstation from which you are trying to launch the Policy Manager.


0 Kudos
Dali1
1 Copper

Re: Ask the Expert: EMC Secure Remote Services (ESRS) – New Release, New Name, New Virtual Edition

Yes,

All defaults were chosen including the SSL piece. I have attached the logs and below is a snapshot when attempting to access:

0 Kudos
gaharley
3 Argentium

Re: Ask the Expert: EMC Secure Remote Services (ESRS) – New Release, New Name, New Virtual Edition

On the Policy Manager, check and make sure it is listening on both ports:

# netstat -an | egrep '8090|8443'

From the workstation where you are trying to launch the Policy Manager, make sure you can ping the Policy Manager and that ports are open:

C:\> ping <PM IP Address>

C:\> telnet <PM IP Address> 8090

C:\> telnet <PM IP Address> 8443

0 Kudos
Dali1
1 Copper

Re: Ask the Expert: EMC Secure Remote Services (ESRS) – New Release, New Name, New Virtual Edition

Follow up.

I uninstalled and rebooted and did a clean install this time I did not take the default but inputted the following:

#

0 Kudos
gaharley
3 Argentium

Re: Ask the Expert: EMC Secure Remote Services (ESRS) – New Release, New Name, New Virtual Edition

Open a service request with your local EMC account team and ask them to troubleshoot this issue for you.  If they need assistance, they can engage an ESRS Field Support Specialist.

0 Kudos
gzhang5
1 Copper

Re: Ask the Expert: EMC Secure Remote Services (ESRS) – New Release, New Name, New Virtual Edition

Hi James,

Is there a CLI for ESRS VE I can use for troubleshooting or maintenance, We have 3.10s, now 3.12s installed more and more. GUI is very limited, so I run into some issues what need CLI to solve. (for example, I got EMC told me siteIDs changed, how do we change siteIDs?).

0 Kudos
Highlighted

Re: Ask the Expert: EMC Secure Remote Services (ESRS) – New Release, New Name, New Virtual Edition

Just Linux CLI and ESRS logs can be gathered/viewed, there is not an ESRS specific version of CLI.  Please work with ESRS tech support by creating a service request, or contact your local field support to address the question about site IDs.  If your end devices (e.g. Symmetrix, VNX, etc) were moved to different site IDs, then that will update automatically in ESRS records.  However local field support may need to add new site IDs as "allowable" in ESRS ServiceLink to be accepted for your ESRS cluster.  The site ID used for an ESRS server install is hard-coded, so a new install would be needed if wanting to change that.  This could be more of an account management issue that you will want to work with local EMC support to ensure records are accurate.

0 Kudos
khkris
3 Argentium

Re: Ask the Expert: EMC Secure Remote Services (ESRS) – New Release, New Name, New Virtual Edition

Not sure whether it's right question here.  How to check ESRS working status for VMAX arrays?

0 Kudos
dynamox
6 Thallium

Re: Ask the Expert: EMC Secure Remote Services (ESRS) – New Release, New Name, New Virtual Edition

VMAX service processor IP status should be Online in ESRS under Devices > Manage Device and Last Known Connectivity Status should be online too.