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Ask the Expert: Unleash your inner IT superhero with EMC’s next-gen customer experience roll-out and ESRS v3 Virtual Edition
Welcome to this Ask the Expert conversation. EMC is committed to delivering a best-in-class Customer Experience, and 2016 will see the roll-out of a true next-gen customer service transformation. But only EMC Customers who have connected with EMC via the EMC Secure Remote Services (ESRS) v3 platform are able to take full advantage of EMC's current and future CX innovations. We don't want anyone to miss out, so we've tapped a number of ESRS experts to answer your ESRS questions. Want to know more about how secure ESRS is? Curious about what you need to do to migrate from ESRS v2 to v3? Wondering what the future holds for customers who adopt ESRS v3? Post your question and join the conversation!
Meet Your Expert:
| Technical Program Manager Lisa has been working at EMC for several years. She took a brief break in between to work in the GPS industry, and then returned. In her current role, she has learned more about EMC's remote applications than she ever thought possible. |
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| Andy Sell Senior Manager GSRS Since Andy joined EMC in 2011, he has managed a team of highly technical 24x7 customer service personnel that support remote connectivity capabilities and product security. Andy has over 20 years of experience supporting a wide range of security technologies, products, and solutions at companies such as SURAnet, BBN Planet, GTE Internetworking, Genuity, Symantec, and Bradford Networks. |
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| Patrick Smith Principal Quality Engineer - ESRS Patrick has been with EMC since 1998 and worked as a Customer Engineer and Field Support Specialist for the first 16 years. For the past year, he has worked at EMC's Corporate office within the ESRS product group as the Corporate ESRS SME. For the past 10 years, 90% of his time has been with ESRS from the most basic installs to the most complex. |
This discussion takes place from Nov. 9th - 25th. Get ready by bookmarking this page or signing up for e-mail notifications.
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ryanbrancel1
53 Posts
0
September 20th, 2016 13:00
I would refer to KB 13285 and docu55301 for guidance on port requirements. Both are searchable on support.emc.com. At one point 8443 outbound port was optional, though it is mandatory now. I'm not sure that is your specific issue, though I would start there with ensuring 443 and 8443 outbound ports are opened to *.emc.com servers, and DNS enabled.
Usmountainrunne
2 Posts
0
September 20th, 2016 13:00
So only outbound, when doing the network test, this is checking for outbound connectivity, not inbound?
Tom Anderson
Windows System Administrator, DHMC IS Technical Services
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ryanbrancel1
53 Posts
0
September 20th, 2016 14:00
This is correct. Just outbound port access only.