The solution depends on the cause. There are two common causes that I know of:
- ESRS VE not connected to the EMC enterprise servers. The underlying connection issue needs to be resolved. Check on the Dashboard in the GUI if ESRS VE is connected, there should be an indicator in the top right corner of the GUI
- duplicate lines in the /etc/hosts file. If you have two lines containing the same IP and the hostname, the listener will not start. Remove one of the lines and try to start the service if this is the case
If it is none of these you will need to open a SR and get ESRS support or a SME from the FSS community involved.