Hi experts ..
if customer is thinking about using ECS with ViPR control.....
1. Dial Home is supported for ESRS ECS ? if not .. how would this be get away with ?
2 . Dial Home will be managed by ViPR ? under ECS ?
3.If ECS Hardware failed , Dial Home will be created under ECS ? or ViPR would be reporting to EMC ?
( Suggestions for ESRS2.28 version and 3.0 version would be nice ... )
Thank you for contacting the ESRS Forum Ayas in regards to Elastic Cloud Storage Connect Home configuration
(Connect Home is terminology of how alerts remotely connect, the term Dial home is when a alert dials home through a modem to connect).
To Clarify your question , you want to know if ECS Connect Home is configured on its own to connect through ESRS or Is the ECS connect home through ViPR which then is processed and sends out through ESRS.
this is mostly a proct ask, and I have referred the questions to the product support team for you and I will await their reoply or you can post to their product forum in regards to Connect Home configurations.
In regards to ESRS2.28 version and 3.0 version. 2.28 is scheduled to be the last Gateway Code update , The Virtual Edition (also known as VE) is the latest and is Version 3.0 , you can find out more in regards to the VE and its Operation at https://support.emc.com/.
hi Cal ...
Thanks heaps for your reply ...
Sorry I was not clear enough ( may be my knowledge as well ... ) Let me explain ( not sure I can make it clear but try ...)
I would like to know If ECS has DialHome support or not ( Support bulletin says it supports SYR , but not mention DH )
If not ... Would ViPR create DH for ECS HW issue ? ( Can ViPR alternative solution for DH ? )
( Basically , as long as ECS and ViPR can have DH function ... my customer is happy ...)
I will wait for the news from your end !
Aya; As I stated this is a product function and not a ESRS issue, and you should verify from the product community / support team. I know ECS and ViPR connect home individually, however ECS reports through ViPR .
Within ESRS I believe supported protocol are is ftps and SMTP which connect home Email to EMC through ESRS.
the format name would be : ViPR_ECS,NAME: xxxxxxxxxxxx. again please verify through the ECS / ViPR communities
I hope this helps
I am having issue with adding the ESRS gateway to ECS (under settings). I have entered the IP address of the ESRS gateway port 9443 and the EMC support email account but it keeps Failing. Any ideas on how to troubleshoot that issue?