I have downloaded the installed version of EMC Remote Support Services tool (IP Client). When tested, app gets connect to one of EMC servers to download part of the application in my environment it worked fine.
I have some customers who has already open all ports on their VM and when I launch the application it does not get connection to EMC servers to perform the download. After a couple of minutes the download process fails.
Is there an offline version of EMC IPclient tool ?
Unfortunately, no offline Ip client would not be provided for ESRS.
If you already have ESRS Gateway Client in your site, ESRS IP client would be provided as "no_internet_mode" but this mode is only restricted to exsiting ESRS Gateway client environemnt because EMC engineer cannot connect to managed devices with no_internet_mode installation.
Please make sure internect connectivity between EMC and IP client server, CECT would help you to clarify the reason why failed to download esrs applications. Please feel free to contact us to share your CECT logs.