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ESRS services won't initiate

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Hi,

I've installed ESRS on a customer's infrastructure, all process went OK (I configured static IP, Mask, Default Gateway, hostname and DNS server) but when the system boots, the following error show up:

Failed services in runlevel 3: esrsclient esrsclientproxy esrshttpdR esrswatchdog


Saw in a installation manual that this services allways appear on red, my problem is that I cant access the WEB UI through https://<Server IP>:9443/

Anyone knows what might be happening?

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2 Bronze

Re: ESRS services won't initiate

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If you can't access the gateway on port 9443 and can't telnet into it but on server the port is opened, I would assume that either the initial network configuration during deploy had something wrong or there's some block on your network.

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2 Bronze

Re: ESRS services won't initiate

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Have you tried to telnet the IP in order to check if the web server is up and running?

telnet <server IP> 9443

or try to connect with a different browser and pc

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1 Copper

Re: ESRS services won't initiate

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It says 'Could not open a connection to host on port 9443'. I've checked on the ESRS server and port 9443 i'ts open and listening

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2 Bronze

Re: ESRS services won't initiate

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Vincent,

Which version did you install exactly?

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1 Copper

Re: ESRS services won't initiate

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The latest, 3.18

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2 Bronze

Re: ESRS services won't initiate

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If you can't access the gateway on port 9443 and can't telnet into it but on server the port is opened, I would assume that either the initial network configuration during deploy had something wrong or there's some block on your network.

View solution in original post

Reply