Perinium

4 Posts

33931

October 17th, 2019 08:00

ESRS update not downloading

Got the message to update to 3.40.00.08, however clicking the download button does nothing.

I've tried numerous times today and after the download taking too long message and refreshing constantly the update still fails to appear as available.

Any ideas?

Responses(22)

R

rorydonnelly

6 Posts

11

October 21st, 2019 09:00

Okay, so I think I've found a workaround. Every time I try via the web gui to download the upgrade, it fails. I ssh'd onto the ESRS and ran this:

/opt/scripts/esrsvescript-linux/bin/downloadISO.sh

The download worked (953M downloaded). I then refreshed the web gui and the file was available to be applied.

B

bjnvdb13

1 Message

2

October 18th, 2019 02:00

Same here. No download of the new version.

S

samelung

1 Message

1

October 18th, 2019 10:00

I also have the same issue. Further more I tried to update from console with zypper. Zypper shows no updates.

SG

SMP-Gy

1 Message

3

October 20th, 2019 23:00

The same on my Systems.
in SSH the list for patches don´t showing the newest Version.
But in the GUI it shows to wants to upgrade to 3.40.00.08.

xxxxxxx1:~ # zypper patch
Loading repository data...
Reading installed packages...
Resolving package dependencies...

Nothing to do.
xxxxxxx1:~ # zypper list-patches
Loading repository data...
Reading installed packages...
No updates found.
xxxxxxx1:~ #

xxxxxxxxx1:~ # zypper list-patches --all
Loading repository data...
Reading installed packages...

A

Abdel911

2 Posts

1

October 21st, 2019 03:00

I have the same issue since last week, unable to download update 3.40.00.08

I receive many email notification during the day :

Hello,

A new version of ESRS V3 is available for update.

Current Installed SRS V3 Version: 3.38.05.16

Latest Available SRS V3 Version: 3.40.00.08

New Features for SRS V3 Version 3.40.00.08:

Additional information about enhancements and updates are available in our SRS Release Notes.
Latest SuSE 12 updates & OS components
Please do not interrupt the process (i.e. reboot) while the system is updating .
It is recommended to take a snapshot or backup of the VM before applying update.

BM_HEI

1 Message

0

October 21st, 2019 08:00

I'm having the same issue.

In my ESRS Alerts I get an alert when I try to download and it fails. I tried to download manually from EMC Downloads and it fails also. Looks like the download doesn't exist or has the incorrect permissions.

This is from ESRS.

This is what happens when I try to go to URL manually.

P

Perinium

4 Posts

1

October 21st, 2019 08:00

According to EMC this is an issue globally for this version.

Been pulled for some reason.

123kateb

1 Rookie

•

45 Posts

1

October 21st, 2019 09:00

If its an issue with the software, would be nice if EMC would let us know through email. We, too, have been trying to download since we get multiple emails telling us to upgrade, daily. Do we need to get a ticket going or can whoever has a ticket going let us know when its fixed?

Thanks!!!

123kateb

1 Rookie

•

45 Posts

0

October 21st, 2019 14:00

Did you install it successfully? Someone else indicated the code was pulled? A little surprised EMC wouldn't let us know by email if they did pull the code, now it just appears that the link is not correct...

R

rorydonnelly

6 Posts

0

October 21st, 2019 14:00

Yes, it installed fine. I suspect that the bug isn't in the ISO itself, but in the download process via the web gui.

P

Perinium

4 Posts

0

October 22nd, 2019 02:00

Download all worked using this method, thanks. Shows up in the GUI now.

123kateb

1 Rookie

•

45 Posts

0

October 22nd, 2019 12:00

OK followed the correct answer suggestions. It took about 1/2 hour for that script to run and download. Then the upgrade from the gui took another 40 minutes. Gui now showing upgraded version, but the console was reporting some i/o errors so have a ticket open with EMC.

watson-alix

21 Posts

0

October 24th, 2019 09:00

I applied the update using the solution provided method and I have 3 ESRS gateways that are stuck on 'loading' when trying to log in with admin. Anyone else seeing this behavior?

H

halln

1 Message

0

October 27th, 2019 10:00

All:

As a general practice, I always advise customer not to try to update ESRS code version until 1-2wks after they have noticed the notification. I have found that the update is not always available for download right away. It's always better to leave it for 1-2wks then attempt to perform the upgrade.

P

Perinium

4 Posts

0

October 29th, 2019 00:00

Quote: "I applied the update using the solution provided method and I have 3 ESRS gateways that are stuck on 'loading' when trying to log in with admin. Anyone else seeing this behavior?"

Just close and reopen the page.

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ESRS update not downloading