What is the difference between ESRS IP client and ESRS GW?

i have an old DL4100 that uses CX3 as its backend. When we were using ESRS 1.x , i used to use ConnectEMC but when we switched to ESRS 2.x Gateway ..i simply configured the Call_Home Template to send emails to my ESRS gateway, ConnectEMC tab does not have a check mark next to "Connect Home"

Do not install ConnectEMC on the Gateway - it is for use on a management station / server if you have one. For a Clariion  VNX Block in a Distributed environment ( NO management station ) you need to configure the template to email to the Gateway  - NOTE if you have HA Gateways you can oly configure the Clariion / VNX-Block to one of them for callhoem there is no failover in a Distributed environment

Hi Trevor,

With the Clariion CX4 120, is the ESRS IP Client for VNX installed on a seperate machine, running Server 2008, sufficient enough for a simple call-home functionality? Or does the ConnectEMC need to be installed as well ?

Thanks.

Hi Daniel,

ConnectEMC will install with the bundle and is required for call home. What is your product mix?

Trefor

Thanks for the reply Trevor,

We have a Clariion CX4 120 setup.

Am I correct in saying that for a simple call to home setup with a Single Gateway Client Server with no Policy Manager required, all I will need is the ESRS IP Client for VNX and no ConnectEMC?

I'm just a little confused with ConnectEMC, due to the fact that it is a requirement under the

"Managed Device Communication to ESRS IP Client" of the Customer Implementation Guide section, where it states: Depending on the device type, Call-Home notifications may be sent to EMC via the ESRS IP Client.

Where the requirment is:

1. Requires separate Windows monitoring workstationrunning ConnectEMC

Or will the

ESRS IP Client for VNX and no ConnectEMC be enough ?

Thank You

Hi Daniel,

If you only have a CX4, you only need to install "ESRS IP Client for VNX". It will install everything you need to get remote support working. ConnectEMC is included with the package and will be installed automatically i.e. you don't need to install anything separately.

If you have a look at the release notes you will find this:

Product description

The EMC® ESRS IP Client for VNX™ (replaces ESRS IP Client for CLARiiON and CLARalert™software suite monitors VNX and legacy (EMC CX™, CX3, CX4, and AX4-5 series) systems with EMC Unisphere™ /Navisphere® Manager enabled, and provides event notification through ConnectEMC.

Trefor

Hi Daniel,

You might find these links helpful (only valid until they get updated)

https://support.emc.com/docu41452_Problem_Resolution_Roadmap_for_VNX_with_ESRS_IP_Client_for_VNX_and_Connect_Home_.pdf?language=en_US

https://support.emc.com/docu42071_EMC_Secure_Remote_Support_IP_Client_Release_Notes_for_VNX_Version_1.2.0.1.0554.pdf?language=en_US

https://support.emc.com/docu41507_EMC_Secure_Remote_Support_IP_Client_for_VNX_Requirements_and_Installation.pdf?language=en_US

https://download.emc.com/downloads/DL30879_EMC_Secure_Remote_Support_(ESRS)_IP_Client_1.2.0.1.0554.exe

Trefor

Daniel,

"ESRS IP Client for VNX" replaces "ESRS IP Client for CLARiiON" and supports both products.

I guess technically it should be called "ESRS IP Client for VNX and CLARiiON", but thats another story

Trefor

Thanks Trefor,

Is IP Client 1.0 for Clariion better to be used with the CX4-120 or is the IP Client for VNX the same?

Sorry just read that the Client for VNX

"replaces ESRS IP Client for CLARiiON"

Thanks

You will need to open a service request for this. ESRS for Data Domain must be installed and configured by EMC using the Gateway configuration. There are customer-installable ESRS options for CLARiiON, VNX, and VNXe products but unfortunately not for Data Domain. You will also need to make sure the Data Domain "ASUP" feature is set up in addition to ESRS so that the system sends alerts/notifications to Customer Service.

Hi Trefor

Sorry, Do you have a link for download "ESRS GW IP Client"?

I need it for a Data Domain 260

Thanks