ConnectEMC will install with the bundle and is required for call home. What is your product mix?
Thanks for the reply Trevor,
We have a Clariion CX4 120 setup.
Am I correct in saying that for a simple call to home setup with a Single Gateway Client Server with no Policy Manager required, all I will need is the ESRS IP Client for VNX and no ConnectEMC?
I'm just a little confused with ConnectEMC, due to the fact that it is a requirement under the
"Managed Device Communication to ESRS IP Client" of the Customer Implementation Guide section, where it states: Depending on the device type, Call-Home notifications may be sent to EMC via the ESRS IP Client.
Where the requirment is:
1. Requires separate Windows monitoring workstationrunning ConnectEMC
Or will the
ESRS IP Client for VNX and no ConnectEMC be enough ?
If you only have a CX4, you only need to install "ESRS IP Client for VNX". It will install everything you need to get remote support working. ConnectEMC is included with the package and will be installed automatically i.e. you don't need to install anything separately.
If you have a look at the release notes you will find this:
The EMC® ESRS IP Client for VNX™ (replaces ESRS IP Client for CLARiiON and CLARalert™software suite monitors VNX and legacy (EMC CX™, CX3, CX4, and AX4-5 series) systems with EMC Unisphere™ /Navisphere® Manager enabled, and provides event notification through ConnectEMC.
You might find these links helpful (only valid until they get updated)
Is IP Client 1.0 for Clariion better to be used with the CX4-120 or is the IP Client for VNX the same?
Sorry just read that the Client for VNX
"replaces ESRS IP Client for CLARiiON"
"ESRS IP Client for VNX" replaces "ESRS IP Client for CLARiiON" and supports both products.
I guess technically it should be called "ESRS IP Client for VNX and CLARiiON", but thats another story
Sorry, Do you have a link for download "ESRS GW IP Client"?
I need it for a Data Domain 260
You will need to open a service request for this. ESRS for Data Domain must be installed and configured by EMC using the Gateway configuration. There are customer-installable ESRS options for CLARiiON, VNX, and VNXe products but unfortunately not for Data Domain. You will also need to make sure the Data Domain "ASUP" feature is set up in addition to ESRS so that the system sends alerts/notifications to Customer Service.